Training and Development

Question 1

On Letitia’s first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Letitia learned about employee benefits packages, personnel policies, and the structure of the company. In which one of the following did Letitia most likely participate?

Answer 1

Employee orientation

Question 2

Which one of the following is most likely NOT one of the goals of a firm’s employee orientation program

Answer 2

Assisting new employees in selecting the best labor union

Question 3

Employee orientation programs range from brief, informal introductions to lengthy, formal courses

Answer 3

False

Question 4

Hiring highly skilled employees with great potential eliminates the need to provide orientation and training.

Answer 4

False

Question 5

The methods used to give new or present employees the skills they need to perform their jobs are called

Answer 5

Training

Question 6

___ identifies the training employees will need to fill future jobs

Answer 6

Strategic training needs analysis

Question 7

What is the first step in the ADDIE training process?

Answer 7

Analyzing the training need

Question 8

Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who, attend her training session, Amy should most likely do all of the following EXCEPT

Answer 8

Use new terminology and technical concept

Question 9

Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT

Answer 9

Conducting a work sampling

Question 10

Training sessions should be half-day or three-fourths day in length rather than a full day, because the learning curve goes down late in the day.

Answer 10

True

Question 11

Which one of the following would most likely occur during the fourth step of the ADDIE training process?

Answer 11

Holding on-the-job training sessions

Question 12

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ___ form of training.

Answer 12

Job rotation

Question 13

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job is called __

Answer 13

Apprenticeship training

Question 14

Ian is currently being trained on the job and is at the first step in the OJT process, which involves __

Answer 14

Familiarizing the trainee with equipment, tools, and trade terms

Question 15

When jobs consist of a logical sequence of steps and are best taught step-by-step, the most appropriate training method to use is __

Answer 15

Job instruction training