Training and developing employees

Question 1

Orientating employees

Answer 1

employee orientation provides new employees with basic background information they need to perform their jobs satisfactorily

importance of “first impression” to organization

Question 2

orientations include

Answer 2

employee benefits

personnel policies

the employee’s daily routine

company organization and operations

safety measures and regulations

Question 3

New employees should

Answer 3

feel welcome

understand the organization in a broad sense

be clear about what the firm expects in terms of work and behavior

begin the process of socialization

Question 4

Socialization

Answer 4

ongoing process of instilling in all employees the prevailing attitudes, standards, values, and patterns of behavior that are expected by the organization and its departments

Question 5

Training process

Answer 5

methods used to give new or present employees the skills they need to perform their jobs

Question 6

Training needs analysis

Answer 6

TASK ANALYSIS- detailed study of the job to determine what specific skills are required

Performance analysis- veryfying that there is a significant performance deficiency and determining whether that deficiency should be rectified through training

Question 7

Identifying training needs

Answer 7

• performance reviews
• job-related performance data
• attitude surveys
• employee daily diaries
• assessment centers
• observation by supervisors
• interviews with the employee
• tests
• role plays and case studies

Question 8

Training techniques

Answer 8

On-the-job training

• simulated training
• training via cdrom, the internet, e-learning
• apprenticeship training
• audiovisual and distance learning techniques

Question 9

Managerial development and training

Answer 9

Attempt to improve managerial performance by imparting (passing on) knowledge, changing attitudes or increasing skills

ultimate aim of such development programs is to enhance the future performance of the organization itself

Managerial on the job training
Action learning
outside programs and seminars
University related programs Emba , mba

inhouse centers/learning portals, executive coaches

case studies
management games
mission critical employees

Question 10

Managing organizational change and development

Answer 10

Aims to change the attitudes, values, and beliefs of employees so that the employees can identify and implement change.

action research
survey feedback
sensitivity training
team building 
learning organizations

Question 11

Kurt Lewin - Model of change

Answer 11

Unfreezing- reducing the forces that are striving to maintain the status quo

Moving- developing new behaviors, values and attitudes

Refreezing- building in the reinforcement to make sure the organization doesn’t slide back into its former ways of doing things

Question 12

The training process

Answer 12

• Alignment
• Training and performance
• ADDIE five step process
• analyze
• design
• develop
• implement
• evaluate

Question 13

Step 1 Analyzing

Answer 13

Identifying training needs

talent management - using profiles and competency models
-consolidation

Question 14

Step 2 Designing

Answer 14

design the program

setting learning objectives

motivational learning environment

Question 15

Step 3 Developing the program or course

Answer 15

• program development
• assembling or creating
• choosing
• content / instructional methods

Question 16

Step 4 - Implementation : training techniques

Answer 16

• OJT on the job training
• learning
• informal learning
• apprenticeship training
• behavior modeling
• vestibule training

Question 17

Step 5 Evaluating the training effort

Answer 17

-Training effects to measure
1-reaction 
2-learning
3-behavior
4-results

evaluation in practice
- employers desire to have measurable results available to justify expenses of training and development programs