Training Flashcards
What are the 3 types of training
On the job off the job and induction
What are the pros and cons of on the job training
Pros
Training is highly relevant to the job
• Staff can ask questions and get an instant response
• Staff are trained by an experienced member of staff
• It is a cheap method of training as staff do not have to travel nor pay for a trainer
Cons
The most current training is not always being offered
• Miss out on a chance to speak to other workers in your field, ie other teachers or engineers and then network
What are the pros and cons of off the job training
Pros
Staff are trained by an expert in their field and so the quality is high
• Staff get a chance to network with people in their field.
• Staff get a distance from the work and so are more refreshed when they return
Cons
It is an expensive method of training as staff do have to travel and pay for a trainer
What are two methods of training on the job explain them
Demonstration (on the job) is when the trainee watches the task being completed, then they do it for themselves and are assessed at the end. An example of this could be a trainee police officer being shown how to conduct a search on a member of the public. This can be done internally or externally.
Coaching (on the job) is when the trainee is taken through the task step by step. During this process the trainer will give them advice on how they are doing and which areas to improve upon. They will then be asked to do the task for ‘real’ and will be assessed at the end by the trainer before being ‘signed off’ as up to standard. An example of this could be a new checkout operator in a supermarket being shown how to operate the checkout system. This can be done either internally or externally.
Explain two methods of training off the job
Training Courses (off the job)
An employee may have to travel to another part of the country for a training course in a hotel on an area of their business, eg travelling to Manchester to be trained on how to introduce new computer databases.
Distance learning (off the job) is where the trainee receives a pack of materials from an education provider (the firm or college or university) and completes the work at their own pace, at home. They would then send the materials back, either by post or nowadays electronically, to be assessed. An example of this could be a teacher wanting to gain a qualification from a university in a new subject to teach in their school. This is an external method of training.
Name and explain 3 methods of financially motivating staff
Bonus rate or bonuses are used to incentivise employees to meet their targets for the year. They will normally be paid a basic flat rate/wage then have a bonus payment added to that if they achieve productivity or efficiency targets. It is used to reward staff who work hard and give extra, therefore enticing them to remain with the company
The obvious way for organisations to retain and motivate their staff is financially. There are a number of different payment systems that businesses can use;
• Salary is when an employee is paid an annual salary. It is normally divided up into twelve monthly instalments. It is not designed for staff to be rewarded for working extra hours or an increased level of effort, but it does guarantee they’ll be paid each month and gives employees a level of security. It is normally used to pay senior staff such as managers and supervisors.
• Overtime is used to incentivise employees to work extra hours over and above their normal set number of hours. During the overtime they will normally be paid a higher hourly rate, ‘double time’ or ‘time and a half’. Businesses will use it to meet deadlines for orders so as to satisfy their customers and encourage repeat custom.
• Commission is when staff are paid a percentage of any sale, e.g. if an estate agent sells a house for £100,000 and they have agreed a 10% commission they will receive £10,000 from the sale. It is designed to incentivise employees to sell more or sell products for a higher value. It can be a sole method of payment, which can be risky for the employee if they make no or few sales, or it can be used on top of a basic flat rate/wage. As with piece rate, there has to be close supervision of selling techniques to ensure that staff are not being too aggressive or mis-selling products, which can damage an organisations reputation, this was the case when banks sold PPI
What are 4 non financial ways of motivating staff
• Improved conditions of service. This can be achieved by increasing employees’ holiday entitlements they longer they remain with the organisation.
• Also providing impoved perks, providing them with a company car, medical insurance, discounts with local retailers or memberships to local gyms.
• Appreciation of good practice ie employee of the month or company brunch
• Provide training for staff to improve their skills will hopefully motivate them to be more productive and enjoy their jobs, therefore encouraging them to remain with the organisation
What are the types of industrial act
