TQM

Question 1

TQM

Answer 1

A management philosophy and company practices that aim to harness the human and material resources of an organisation in the most effective way to achieve the objectives of an organisation. It is an integrated approach at all levels and in all functions of an organisation, focusing on defect prevention, high-quality output attainment and continuous improvement, in order to meet and exceed customer expectations.

Question 2

Six Sigma

Answer 2

Six Sigma is the pursuit of perfection and represents a complete way of tackling process improvement from a quantitative approach. Six Sigma focuses on measuring product quality and driving process improvement and cost savings throughout the organisation.

Question 3

Quality management system

Answer 3

A management system to direct and control an organisation with regard to quality.

Question 4

Quality manual

Answer 4

A document specifying the quality management system of an organisation.