Quality Improvement And QC Tools

Question 1

Selecting tools and techniques

Answer 1

There are two factors which organisation should keep in mind;
The application of any tools or techniques in isolation without strategy and plan will only provide short-term benefits
No one tool or technique is more important than another they all have a role to play at some point in the improvement process

Question 2

Demings PDCA cycle

Answer 2

Plan
Do
Check
Act