TQM Flashcards

1
Q

TQM core concepts

A
  1. Quality for profit
  2. Right first time
  3. Cost of quality
  4. Benchmarking
  5. Everyone is involved
  6. Synergy in teamwork
    7.Ownership and elements of self-management
  7. Managers as role models
  8. Recognition and rewards
  9. The quality delivery process
  10. A paradigm shift to quality
  11. Standards, quality accreditation and quality systems
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2
Q

The cost of quality

A

Is the part of the company’s revenue that is dedicated to quality, with operating cost and profit

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3
Q

Cost of quality in production : 3 parts

A
  • Cost of conformance : prevention and appraisal costs
  • Cost of non-conformance : internal failure (design changes, rework, scraps, surplus) & external failure (renturned products, unhappy customers)
  • Cost of lost opportunities : lost in revenue when lost of customers or fail to gain new ones
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4
Q

Qualiy Gurus

A

Deming, Juran, Ishiwawa, Crosby

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5
Q

Deming teachings

A

PDCA : Plan, Do, Check, Act
P : determine goals and targets, methods of reachin goals
D : education and trainings, implement work
C : check effects of implementation
A : take action

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6
Q

Juran teachings

A

Juran’s Trilogy :
1. Quality Planning
2. Quality Control
3. Quality improvement

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7
Q

Ishikawa’s Teaching

A

Tools indispensable for quality control

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8
Q

Crosby

A

14 step quality improvement process : zero defects,

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9
Q

KAIZEN def

A

Kai = change + zen = good ; continuous imrpovement of working practices, personal efficiency as a business philosophy

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10
Q

5 S Model

A

= organise and maintain clean work spacs to improve quality and productivity :
1. sort
2. straighten
3. shine
4. standardise
5. sustain

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11
Q

Muda

A

= waste of space and time,
Overproduction
Inventory
Defects
Motion
Processing
Waiting
Transport
Time

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12
Q

5 M Model

A

= detect potential dangerous causes acting directly or not on a problem

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