TQM Flashcards
TQM core concepts
- Quality for profit
- Right first time
- Cost of quality
- Benchmarking
- Everyone is involved
- Synergy in teamwork
7.Ownership and elements of self-management - Managers as role models
- Recognition and rewards
- The quality delivery process
- A paradigm shift to quality
- Standards, quality accreditation and quality systems
The cost of quality
Is the part of the company’s revenue that is dedicated to quality, with operating cost and profit
Cost of quality in production : 3 parts
- Cost of conformance : prevention and appraisal costs
- Cost of non-conformance : internal failure (design changes, rework, scraps, surplus) & external failure (renturned products, unhappy customers)
- Cost of lost opportunities : lost in revenue when lost of customers or fail to gain new ones
Qualiy Gurus
Deming, Juran, Ishiwawa, Crosby
Deming teachings
PDCA : Plan, Do, Check, Act
P : determine goals and targets, methods of reachin goals
D : education and trainings, implement work
C : check effects of implementation
A : take action
Juran teachings
Juran’s Trilogy :
1. Quality Planning
2. Quality Control
3. Quality improvement
Ishikawa’s Teaching
Tools indispensable for quality control
Crosby
14 step quality improvement process : zero defects,
KAIZEN def
Kai = change + zen = good ; continuous imrpovement of working practices, personal efficiency as a business philosophy
5 S Model
= organise and maintain clean work spacs to improve quality and productivity :
1. sort
2. straighten
3. shine
4. standardise
5. sustain
Muda
= waste of space and time,
Overproduction
Inventory
Defects
Motion
Processing
Waiting
Transport
Time
5 M Model
= detect potential dangerous causes acting directly or not on a problem