TQM

Question 1

TQM core concepts

Answer 1

1. Quality for profit
2. Right first time
3. Cost of quality
4. Benchmarking
5. Everyone is involved
6. Synergy in teamwork
   7.Ownership and elements of self-management
7. Managers as role models
8. Recognition and rewards
9. The quality delivery process
10. A paradigm shift to quality
11. Standards, quality accreditation and quality systems

Question 2

The cost of quality

Answer 2

Is the part of the company’s revenue that is dedicated to quality, with operating cost and profit

Question 3

Cost of quality in production : 3 parts

Answer 3

• Cost of conformance : prevention and appraisal costs
• Cost of non-conformance : internal failure (design changes, rework, scraps, surplus) & external failure (renturned products, unhappy customers)
• Cost of lost opportunities : lost in revenue when lost of customers or fail to gain new ones

Question 4

Qualiy Gurus

Answer 4

Deming, Juran, Ishiwawa, Crosby

Question 5

Deming teachings

Answer 5

PDCA : Plan, Do, Check, Act
P : determine goals and targets, methods of reachin goals
D : education and trainings, implement work
C : check effects of implementation
A : take action

Question 6

Juran teachings

Answer 6

Juran’s Trilogy :
1. Quality Planning
2. Quality Control
3. Quality improvement

Question 7

Ishikawa’s Teaching

Answer 7

Tools indispensable for quality control

Question 8

Crosby

Answer 8

14 step quality improvement process : zero defects,

Question 9

KAIZEN def

Answer 9

Kai = change + zen = good ; continuous imrpovement of working practices, personal efficiency as a business philosophy

Question 10

5 S Model

Answer 10

= organise and maintain clean work spacs to improve quality and productivity :
1. sort
2. straighten
3. shine
4. standardise
5. sustain

Question 11

Muda

Answer 11

= waste of space and time,
Overproduction
Inventory
Defects
Motion
Processing
Waiting
Transport
Time

Question 12

5 M Model

Answer 12

= detect potential dangerous causes acting directly or not on a problem