Total Quality Manegement Flashcards
1
Q
Kaizen
A
Jap word for continuous improvement
2
Q
Model for Tqm involves
A
Total involvement
Focus on customer
Process improvement (tools)
3
Q
Direct recipient of goods
A
Internal customer
4
Q
Ultimate recipient of goods
A
External customer
5
Q
Babich quality study
A
Five times more costly to recruit new customers than keep a current one
6
Q
Total involvement
A
Involves employees , leadership and suppliers You as a company want to be tied in with suppliers and count on them
7
Q
Tqm
A
Commitment to continuous improvement
