Quality Assurance Flashcards
1
Q
Garvins 8 dimensions of quality
A
Performance Features Reliability Serviceability Durability Conformance Aesthetics Perceived quality
2
Q
Failure costs
A
Costs incurred by defective products or faulty services
3
Q
Internal failure costs
A
Costs incurred to fix problems detected before product is delivered
4
Q
External failure costs
A
All costs to fix problems detected after product delivered to customer
5
Q
Appraisal costs
A
All product and service inspection costs
6
Q
Prevention costs
A
Improvement costs to prevent defects from occurring
7
Q
Importance of quality
A
Companies produce high quality products at reduced price will realize larger profits
8
Q
What is quality
A
Absence of variation. Conform to specifications.
