Topic 8 - Managing Organisational Relationships Flashcards
1
Q
Describe the process of communication including 4 different types of noise;
A
2
Q
What makes for an effective meeting?
A
3
Q
What are the 5 roles of members in meetings>
A
4
Q
Outline some of the problems with meetings;
A
5
Q
What are Cialdini’s 6 principles of influence?
A
6
Q
Describe pursuasion in contrast to influence;
A
7
Q
What are the 4 stages of negotiation?
A
8
Q
Give 8 examples of horizontal conflict;
A
9
Q
Give 4 examples of vertical conflict;
A
10
Q
Outline the Thomas Kilmann Conflict Mode Instrument;
A
