Topic 5 - Controlling Performance

Question 1

Describe the basic control model TARA;

Answer 1

Question 2

Describe the 5 elements of a good control system CRAIM;

Answer 2

Question 3

What are the 3 levels of control within an organisation (in line with the 3 levels of management);

Answer 3

Question 4

Describe the elements of Health & Safety control from an employer / employee perspective;

Answer 4

Question 5

Describe Mcgregor’s hot stove analogy for discipline;

Answer 5

Question 6

Outline the ACAS guidelines around discipline;

Answer 6

Question 7

Describe how a disciplinary meeting should be carried out;

Answer 7

Question 8

Describe Equal Opportunities;

Answer 8

Question 9

Describe equality and diversity (particularly in contrast to Equal Opportunities);

Answer 9

Question 10

Discuss the differences/stages involved in grievance, arbitration, concilliation and employment tribunal;

Answer 10

Question 11

Describe Handy’s view of organisational culture;

Answer 11

Question 12

Outline Schein’s 3 levels of organisational culture;

Answer 12

Question 13

Describe the organisational iceberg;

Answer 13

Question 14

Why is culture important and what are some of it’s advantages and disadvantages?

Answer 14

Question 15

Describe Handy’s 4 types of organisational culture;

Answer 15

Question 16

What 5 elements can influence organisational culture?

Answer 16