Topic Flashcards
The Topic: Common Challenge
When I was putting this topic together I wanted a common challenge from the call center. I was speaking to one of you a week or so ago and challenging customers came up, the ones we try to avoid. Such as the hard-core farmer or the Nadioo’s, or whatever your kryptonite may be. I’ve seen people avoid, or at the very least hesitate to contact these customers.
The Topic: Past experiences
Why is this? Mindsets are created from previous experiences and how well or badly they went. So when you presented with a similar challenge we recall that past experience
Topic: mindset choice
The great thing is that you have a choice on how you deal with challenges. You either believe that your last performance as the best you have or that each challenge is an opportunity to learn from and develop your abilities and therefore seek more challenges.
The Topic: Not perfect
These two mindsets are important to understand, from both an individual and team perspective. You need to be intentional about these mindsets but also understand that no one is perfect as it’s seldom that we live in only one or the other of these mindsets. Often we bounce between them depending on our own challenges. The goal is to be intentional about leaning towards the mindset that helps you grow.
