Topic 4 - Human Resources (4. training) Flashcards
Training
Giving employees skills and knowledge relevant to their jobs
Advantages of training
Staff retention, increased motivation, improved product quality, better customer service
Off-the-job training
Outside the workplace
On-the-job training
Inside the workplace
Induction
Information and training given to new employees
Shadowing
A new employee paired up with an experienced one
Formal training
Led by a trainer or senior staff, seminar-style
Informal training
Coaching over a longer period of time, by supervisor or experienced staff
Computer-based training
On computer, usually with some testing of recall
Self-learning
When employees use reflection to learn
Ongoing training
Regular training that builds up the knowledge and skills of the workforce
Performance review
Semi-formal interview with supervisor to discuss employee’s work
Target setting
Using tangible timed goals to improve performance
Mentor
A more senior/experienced staff member who can help and train a less experienced employee
Retention
Keeping staff in the business
