Topic 4 - Human Resources (3. motivating employees)

Question 1

Motivation

Answer 1

The drive to work hard and effectively for a business

Question 2

Financial motivation

Answer 2

Good work is rewarded with money in the form of extra pay such as commission and bonuses

Question 3

Non-financial motivation

Answer 3

Fringe benefits or perks and job satisfaction

Question 4

Abraham Maslow

Answer 4

An American psychologist

Question 5

Maslow’s hierarchy of needs

Answer 5

A pyramid diagram representing basic needs at the base moving up to higher-level needs at the top

Question 6

Physical needs

Answer 6

Housing, food, electricity, and services

Question 7

Security needs

Answer 7

Personal safety and safety of possessions, no risk of crime

Question 8

Need to belong

Answer 8

Sense of being part of a larger group or enterprise

Question 9

Self-esteem needs

Answer 9

Self worth, ego and sense of personal success

Question 10

Self-actualisation

Answer 10

Reaching maximum potential, being stretched to the limit of your abilities

Question 11

Job-enrichment

Answer 11

Adding motivators to roles to increase satisfaction and productivity for staff

Question 12

Fringe benefits

Answer 12

Extra benefits such as free child care, company car, staff canteen, etc

Question 13

Remuneration

Answer 13

Wages or salary paid to employees plus any extra benefits, perks, company pension, etc

Question 14

Salaries

Answer 14

Money paid to employees monthly at a set amount, not dependant on hours worked, expressed as an annual figure

Question 15

Wages

Answer 15

Money paid, often weekly, to employees dependent on the number of hours worked, expressed as an hourly rate