topic 4

Question 1

advantages of job production

Answer 1

more rewarding than creating the same product over again
customer is more likely to be satisfied, greater level of detail
charge higher price (high profit margin)

Question 2

disadvantages of job production

Answer 2

take longer high costs

Question 3

advantages of using batch production

Answer 3

possible to use machinery
if batch is spoiled only that batch has to be discarded
larger quantities
staff costs lower not need to be skilled

Question 4

disadvantages of batch production

Answer 4

can’t be personalised to individual customer
repetitive

Question 5

advantages of using flow production

Answer 5

large scale produce
less employees needed
production lines can operate 24/7 if necessary

Question 6

importance of quality - what if you have bad quality?

Answer 6

loss of customers
reputation
cost of replacements or refunds
legal actions take against b

Question 7

advantages of quality assurance

Answer 7

less wastage
workers valued more responsibility
improved rep for quality

Question 8

disadvantages of quality assurance

Answer 8

may disrupt production - workers stopping to check quality
training employees
worry abt extra responsibility

Question 9

e-commerce + to customer

Answer 9

no opening closing times on websites
immediately receive products
variety

Question 10

e-commerce + to business

Answer 10

worldwide = access to markets abroad
reduce risk (not physical store)
global reach

Question 11

e-commerce - to business

Answer 11

competitors
websites crash / hacked
highly skilled employees to create web

Question 12

location of e commerce

Answer 12

business can locate anywhere providing they have internet

Question 13

levels of employment due to e-commerce

Answer 13

decrease as fewer staff needed bc technology being used

Question 14

face to face selling

Answer 14

direct contact between buyer and seller

Question 15

telesales

Answer 15

sales made over the telephone

Question 16

why good service is important?

Answer 16

inc sales - satisfied customers more likely to try other goods/services
customer loyalty - more likely to make a repeat purchase

Question 17

benefits of consumer law

Answer 17

improved rep as bad publicity is avoided
avoiding high fines

Question 18

location factors

Answer 18

labour availability
proximity to raw materials
proximity to market

Question 19

how would being close to suppliers be good?

Answer 19

raw materials received quicker
perishable products fresher
bs’ carbon footprint reduced
lower delivery costs

Question 20

procurement function

Answer 20

selecting suppliers
ordering products

Question 21

logistics is

Answer 21

the management of the transportation and storage of goods

Question 22

why is logistics important?

Answer 22

ensures deliveries are made on time
ensures correct items r delivered
ensures items r delivered undamaged

Question 23

what’s the supply chain?

Answer 23

network of organisations that gets products to customers

Question 24

shorter supply chain =

Answer 24

easier to manage

Question 25

longer supply chain=

Answer 25

large distances cause reliability issues