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Pharm Management Essentials > Topic 3 > Flashcards

Topic 3 Flashcards

1
Q

Who was the Scientific Management Model created by?

What is this model?

A

F.W. Taylor

Looks at the suitability/efficiency of an individual for a job

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2
Q

What are the Assumptions of the Scientific Management Model?

A
  • Work distasteful
  • ‘Economic man’ model
  • Don’t want creative work
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3
Q

What are the Management’s Role of the Scientific Management Model?

A
  • Break down tasks
  • Supervise closely
  • Pay bonuses
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4
Q

What are the Disadvantages of the Scientific Management Model?

A
  • Limits
  • Security
  • Not all work reduced
  • Not general theory
  • Individual differences
  • Lack group component
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5
Q

The Scientific Management Model theory works when?

A
  • Increased reward worth effort
  • Performance measured and clearly attributed
  • Worker values the reward
  • Increased performance not new minimum standard
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6
Q

Who was the Human Relations Model created by?

What is this model?

A

Elton Mayo

Hawthorne effect - alteration of behaviour by subjects of a study due to their awareness of being observed

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7
Q

What are the Assumptions of the Human Relations Model?

A
  • Want to feel useful
  • Desire recognition
  • Money less important
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8
Q

What are the Management’s Role of the Human Relations Model?

A
  • Make employee’s feel useful
  • Understand group relations
  • Respond to employees
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9
Q

What are the Disadvantages of the Human Relations Model?

A
  • Naïve reaction to Taylor
  • Basic goal same: make people work harder
  • Ignores individual differences
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10
Q

Define a Need

A

A requirement for survival and well-being

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11
Q

What are Need Theories?

A

Motivation theories that focus on what needs people are trying to satisfy at work and what outcomes will satisfy those needs
- Maslow’s Need Hierarchy and McClelland’s Acquired Needs

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12
Q

What is Maslow’s Need Hierarchy?

A

Compares Content Models vs. Process Modes

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13
Q

What are the 2 Premises in Maslow’s Need Hierarchy?

A

Premise 1: 5 Sets of Goals

Premise 2: Needs are universal and arranged sequentially (lower level needs satisfied before higher)

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14
Q

Premise 1 in Maslow’s Need Hierarchy: What are the 5 sets of goals?

A
  • Physiological (bottom)
  • Safety/security
  • Love/social
  • Ego/esteem
  • Self-actualisation (top)
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15
Q

Is there research backing Maslow’s Need Hierarchy?

A

Limited research in supporting this model

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16
Q

Advantages of Maslow’s Need Hierarchy?

A
  • Can relate to anyone in organisation
  • Simple
  • Diagram
17
Q

Disadvantages of Maslow’s Need Hierarchy?

A
  • Treat employees differently

- Have to work out which level they’re at

18
Q

What is McClelland’s Acquired Needs?

What is a disadvantage?

A
  • Thematic Apperception Test (TAT) is a test which is a measure of an individual’s motivation to satisfy various needs
  • Responses reflect your current needs and thoughts
  • Disadvantage: Little research
19
Q

What tests were researched in McClelland’s Acquired Needs?

A
  • Need for Achievement (nAch)
  • Need for Affiliation (nAff)
  • Need for Power (nPow)
20
Q

Tests researched in McClelland’s Acquired Needs: What is Need for Achievement (nAch)?

What are the consequences?

A
  • Strong need to perform challenging tasks well and meet personal standards for excellence
  • Consequences: won’t stay in same job if no promotion
21
Q

Tests researched in McClelland’s Acquired Needs: What is Need for Affiliation (nAff)?

What are the consequences?

A
  • A concern for good interpersonal relations, being likes and getting along
  • Consequences: need a chance to socialise with people e.g. open offices
22
Q

Tests researched in McClelland’s Acquired Needs: What is Need for Power (nPow)?

What are the consequences?

A
  • A desire to control or influence others

- Personal power, institutionalised/socialised power - focus on organisation

23
Q

Compare Maslow’s and McClelland’s theory of needs

A
  • Maslow’s: Can inherit needs

- McClelland’s: Can learn needs

Pharm Management Essentials (7 decks)

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