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Pharm Management Essentials > Topic 2 > Flashcards

Topic 2 Flashcards

1
Q

What is Person-Job Fit?

A

The extent to which the contributions made by the individual match the inducements offered by the organisation

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2
Q

What are Individual differences?

A

Personal attributes that vary from one person to another

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3
Q

What is person-group fit?

A

The extent to which an individual fits with the workgroup’s and supervisor’s work styles, skills and goals

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4
Q

What is person-organisation fit?

A

The fit between an individual’s values, beliefs and personality and the values, norms and culture of the organisation

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5
Q

What is person-vocation fit?

A

The fit between a person’s interests, abilities, values and personality and a profession

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6
Q

What is a realistic job preview?

A

Present both positive and potentially negative information toe job candidates

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7
Q

What are the goals of Realistic Job Previews?

A
  • Provide accurate information about job and organisation
  • Build trust
  • Reduce turnover
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8
Q

What is personality?

A

The sum total of ways in which an individual reacts and interacts with others

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9
Q

What is a personality trait?

A

Enduring characteristics that describe an individual’s behaviour

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10
Q

List personality determinants

A
  • Heredity
  • Environment
  • Situation
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11
Q

What is the Myers-Briggs Framework?

A

Differentiation across four general dimensions

  • Extroversion/Introversion
  • Sensing/Intuition
  • Thinking/Feeling
  • Judging/Perceiving

There are 16 personality classifications

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12
Q

How are personality types assessed?

A

Myers-Briggs Type Indicator

  • Communication styles
  • Interaction preferences
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13
Q

What is Locus of control?

A

The extent to which a person believes her circumstances are a function of either her own actions or of external factors beyond her control

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14
Q

What is Authoritarianism?

A

The belief that power and status differences are appropriate within hierarchical social systems such as organisations

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15
Q

What is Machiavellianism?

A

Degree to which an individual is pragmatic, maintains emotional distance and believes that ends can justify means

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16
Q

What are conditions favouring high Machiavellianisms?

A
  • Direct interaction
  • Minimal rules and regulations
  • Distracting emotions
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17
Q

What is Tolerance for Risk (Risk Prospensity)?

A

The degree to which a person is willing to take chances and make risky decisions

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18
Q

What is Tolerance for Ambiguity?

A

The tendency to view ambiguous situations as either threatening or desirable

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19
Q

What is General Self-Efficacy?

A

Confidence in one’s ability to be successful

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20
Q

What is Self-Esteem?

A

Feelings of self-worth and liking or disliking oneself

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21
Q

What is a Bullying Personality?

A

Mistreats other employees through verbal abuse, threats, humiliation, intimidation or sabotage; stems from abuse of power and desire to control others; related to Machiavellianism

22
Q

What is External locus of control?

A

One’s life outcomes attributed to environment factors such as luck or fate e.g. gambler, fishing, factory working

23
Q

What is Internal locus of control?

A

Belief that one controls key events and consequences in one’s life e.g. surgeon, athlete

24
Q

What is Dogmatism?

A

People who don’t like change

25
Q

Define a Type A personality

A

Aggressive involvement in a chronic, incessant struggle to achieve more and more in less and less time and, if necessary, against that opposing efforts of other things or other people

26
Q

Intelligence: Define General Mental Ability

A

The capacity to rapidly and fluidly acquire, process and apply information

27
Q

Intelligence: What is Information Processing Capacity?

A
  • The manner in which individuals process and organise information
  • Affects task learning, performance and ability to process and organise information efficiently
  • Positively affected by general mental ability
28
Q

Intelligence: Define Emotional Intelligence

A

The ability to perceive and express emotions to understand and use them and to manage emotions in oneself and other people

29
Q

Dimensions of Emotional Intelligence - Define Self-awareness

A

Being aware of what you’re feeling

30
Q

Dimensions of Emotional Intelligence - Define Self-Motivation

A

Persisting through obstacles, setbacks

31
Q

Dimensions of Emotional Intelligence - Define Self-Management

A

Managing your own emotions and impulses

32
Q

Dimensions of Emotional Intelligence - Define Empathy

A

Sensing how others are feeling

33
Q

Dimensions of Emotional Intelligence - Define Social Skills

A

Effectively handling emotions of others

34
Q

List Dimensions of Emotional Intelligence

A
  • Self-awareness
  • Self-Motivation
  • Self-Management
  • Empathy
  • Social Skills
35
Q

Define Self Efficacy

A

A person’s belief about his or her chances of successfully accomplishing a specific task

36
Q

Define Self-Monitoring

A

A personality trait that measures an individual’s ability to adjust his or her behaviour to external situational factors

37
Q

Define perception

A

The set of processes by which an individual becomes aware of and interprets information about the environment

38
Q

List 2 Basic perceptual processes

A
  • Selective perception

- Stereotyping

39
Q

Define Selective perception

A

Screening out information that we are uncomfortable with or that contradicts our beliefs

40
Q

Define Stereotyping

A

Categorizing or labelling people on the basis of a single attribute

41
Q

What factors impact a Perceiver?

A
  • Values and attitudes
  • Personality
  • Motives
  • Interests
  • Past experience
  • Expectations
42
Q

Perception: List the stages of an Information Processing Model

A
  1. Selective Attention/Comprehension
  2. Encoding and simplification
  3. Storage and retention
  4. Retrieval and response
43
Q

Perception: Describe a general Information Processing Model

A
  1. Competing environmental stimuli
  2. Interpretation and categorisation
  3. Memory
  4. Judgements and decisions
44
Q

Perceptual Errors produces things such as what?

A

Primacy and projection

45
Q

List types of Perceptual Errors

A
  • Halo
  • Leniency
  • Central tendency
  • Recency effects
  • Contrast effects
46
Q

What are characteristics of stereotypes?

A
  • Not always negative
  • May or may not be accurate
  • Can lead to poor decisions and discrimination
47
Q

What is the 4 Step Process of Stereotyping?

A
  1. Categorising people into groups
  2. Infer that all people in category possess similar traits or characteristics
  3. Form expectations of others and interpret their behaviour according to stereotypes
  4. Stereotypes are maintained
48
Q

What are examples of stereotypes?

A
  • Nationality
  • Education
  • Social
  • Age
  • Sex-role
49
Q

What is Self-Fulfilling Prophecy/Pygmalion Effect?

A

Peoples expectations of beliefs determine their behaviour and performance, thus serving to make their expectations come true

50
Q

Define placebo effect

A

Something with no therapeutic value

Pharm Management Essentials (7 decks)

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