Topic 1

Question 1

What is Management?

Answer 1

Working with and through others to achieve organisational objectives efficiently and ethically

Question 2

What are the 3 categories of Management Skills?

Answer 2

Technical Skills, Human Skills, Conceptual Skills

Question 3

3 categories of Management Skills: What are Technical Skills?

Answer 3

The ability to apply specialised knowledge or expertise

Question 4

3 categories of Management Skills: What are Human Skills?

Answer 4

The ability to work with, understand and motivate other people, both individually and in groups

Question 5

3 categories of Management Skills: What are Conceptual Skills?

Answer 5

The mental ability to analyse and diagnose complex situations

Question 6

What is Organisational Behaviour?

Answer 6

Study that investigates the impact that individuals, groups and structure have on behaviour within organisations, for the purpose of applying such knowledge toward improving an organisation’s effectiveness

Question 7

What are contributing disciplines to the OB field?

Answer 7

Systematic study, psychology, sociology

Question 8

Contributing disciplines to the OB field: What is Systematic Study?

Answer 8

Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence

Question 9

Contributing disciplines to the OB field: What is psychology?

Answer 9

The science that seeks to measure, explain and sometimes change the behaviour of humans and other animals

Question 10

Contributing disciplines to the OB field: What is Sociology?

Answer 10

The study of people in relation to their fellow human beings

Question 11

What is Total Quality Management (TQM)?

Answer 11

An organisational culture dedicated to training, continuous improvement, and customer satisfaction

Question 12

Managing for Effectiveness: What are Managers’ Goals?

Answer 12

Enhance behaviours and attitudes, promote citizenship, minimise dysfunctional behaviours, drive strategic execution

Question 13

Managing for Effectiveness: What are Individual Behaviours?

Answer 13

Productivity, Performance, Commitment

Question 14

Managing for Effectiveness: What is Organisational Citizenship?

Answer 14

The behaviour of individuals that makes a positive overall contribution to the organisation

Question 15

Managing for Effectiveness: What are dysfunctional behaviours?

Answer 15

Behaviours that detract from, rather than contribute to, organisational performance (e.g. theft, bullying, absenteeism)

Question 16

Managing for Effectiveness: What is Strategic Execution?

Answer 16

The degree to which managers and their employees understand and carry out the actions needed to achieve strategic goals

Question 17

Scientific Method: What is a Theory?

Answer 17

A collection of verbal and symbolic assertions that specify how and why variables are related, and the conditions under which they should and shouldn’t relate

Question 18

Scientific Method: What is a Hypothesis?

Answer 18

A written prediction specifying expected relationships between certain variables

Question 19

What are 5 Sources of Research Insights?

Answer 19

Laboratory Study, Field Study, Sample Survey, Case Studies, Meta-Analysis

Question 20

What are Characteristics of Theory X?

Answer 20

Dislike and avoid work, require close direction, avoid responsibility, little ambition

Question 21

What are Characteristics of Theory Y?

Answer 21

Work natural activity, self-directed, have imagination and creativity, accept and seek responsibility