Topic 2.3.3 Managing quality Flashcards
What does managing quality mean?
Process of inspecting products and services to ensure that what customers receive is of high standard
What is quality control?
The product is tested for quality at the end of the production process .If the product didn’t meet a certain standard,it would be reworked or thrown away
What is quality assurance?
Every employee that is involved in the production process is responsible for the quality of the product.
What are the advantages of quality control?
Lower staff costs,quicker method of achieving quality
Disadvantages of quality control?
Too late for business to correct errors once the product is made,products have to be destroyed
What does quality assurance mean?
Every employee that is involved in this production process is responsible for the quality of the product.
Advantages of quality assurance?
Leads to zero defects,less waste,employees more involved in the production process
Disadvantages of quality assurance?
More time consuming,Increased staff costs due to more training
What is a warranty?
A warranty is a guarantee from the manufacturer or the seller that faulty products will be repaired or replaced.
What does business culture mean?
The way in which the attitudes,beliefs,values and norms of the firms are visible and evident and shared by all the employees in a business
Advantage of providing a high quality product?
Can provide a premium price for its products,strengthens brand,can give a USP/competitive advantage
