Topic 1.5.5 External influences

Question 1

Changes in technology

Answer 1

Many businesses now use computer aided manufacturing,robots and 3D printing to replace or assist human labour.
Shops and other provider services,such as restaurants,use Electronic funds Transfer at punt of Sale to speed up transactions in shops by paying with bank cards.
Marketing purposes-Business recruit and train staff for telemarketing,servicing and selling products over the phone.Better customer service.

Question 2

Benefits and criticisms of technology

Answer 2

Helped reduce costs from wastage,increases productivity,competitiveness,innovation of products,speed and accuracy.
However,expensive to buy,install and train staff to use,maintain and replace.
Criticised for job losses and demotivation of staff.

Question 3

Impact of the economic envrionment?