Topic 2 Quiz B

Question 1

A contract which states that the funeral home will provide services and merchandise at the time of need that will not exceed the amount of the contract is

Answer 1

guaranteed

Question 2

A pre-need contract which can be terminated by the purchaser before the death of the beneficiary is a/an ____________ contract.

Answer 2

revocable

Question 3

According to the FTC Funeral Rule, regulations regarding distribution of the general price list (GPL)

Answer 3

Apply to at-need and pre-need funeral arrangements

Question 4

All of the following are considered essential information to obtain during the initial notification of death EXCEPT the:

• name of the deceased
• amount of money to be spent
• location of the deceased
• name and phone number of person calling

Answer 4

amount of money to be spent

Question 5

All of the following are considered triggering events for giving out the GPL EXCEPT:

• a family member inquires about prices during a home removal
• the funeral director begins to discuss fees for professional services during the arrangement conference
• the funeral director asks for permission to embalm during a removal
• an individual stops by the funeral home to inquire about services and merchandise available at the funeral home

Answer 5

the funeral director asks for permission to embalm during a removal

Question 6

An unforeseen combination of circumstances that results in a need for immediate action is the definition of a/an

Answer 6

emergency

Question 7

Cash advance items include all of the following EXCEPT:

• obituary notice
• casket
• certified copies of death certificate
• clergy honorarium

Answer 7

casket

Question 8

Employment practices, termination policies, staff development, staff communications, promotion, and compensation are all related to which area of management?

Answer 8

human resources

Question 9

Funeral arrangements made in advance of need without any payment are known as

Answer 9

pre-planned

Question 10

Funeral arrangements made in advance with some form of prepayment are known as

Answer 10

prefunded

Question 11

Hiring practices include all of the following EXCEPT:

• advertising a job opening without being discriminatory
• proper interviewing techniques and procedures
• providing new employee orientation and training
• avoid checking references given by a prospective employee

Answer 11

avoid checking references given by a prospective employee

Question 12

The amount of social security lump sum death benefit is

Answer 12

$255

Question 13

The form designed to provide the officiant with pertinent information about the deceased and family is the

Answer 13

clergy record

Question 14

The statute of limitations for applying for the U.S. flag for burial purposes and the government headstone marker is

Answer 14

there is no statute of limitations for either

Question 15

The time limit for filing claims for V.A. benefits is

Answer 15

2 years from date of disposition

Question 16

The time limit for filing for social security death benefits is

Answer 16

2 years from date of death

Question 17

This is a transfer container consisting of a particle board box with a cardboard cover used to encase a non-casketed remains for shipment via common carrier

Answer 17

combination case

Question 18

United Airlines would be classified as a/an

Answer 18

common carrier

Question 19

Which governmental agency regulates the funeral service industry in our business relations with client families?

Answer 19

FTC

Question 20

An account established by the funeral home for the holding of pre-need funeral funds in a financial institution such as a bank would be classified as a/an

Answer 20

trust account