TMAAT Flashcards

1
Q

General Response Rules

A
  • Boring and non-conversational is OK
  • 2 ½ - 3 min answers, get to the point
  • Solve problems keeping in mind the following priorities: Safety, Customer Service, Efficiency/Mission Accomplishment

Situation - Action - Result - Reaction

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2
Q

TMAAT Rules

A
  • Don’t give them a reason to question your decision making, airmanship, safety, or flight discipline

Types:

  1. Customer Service
  2. CRM/Leadership
  3. Stress / Crisis and how to resolve it
  4. Conflict: Above, Below, Intervene (between to other individuals)
  5. Mentorship
  6. Criticism / Feedback
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3
Q

Time you showed good customer service

A
  • Extending vul times in Afghanistan. Always looking for additional tasking prior to RTB.
  • 2016 VMR-1 flight into Guam, delayed for weather in Wake Is. Got into Guam at 11 PM.
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4
Q

Time you used good CRM in the jet

A
  • FRS Instructor 2014
  • Doing 1st student pilot flight
  • Started in the brief
    • Goal was to T/O and land safely
    • Set expectations in the brief
    • Don’t let stud get behind
    • Communicate
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5
Q

How do you use CRM in daily flying?

A

D-A-M-C-L-A-S

  • Fly with new stud daily
  • Set expectations
  • Adhere to SOP
  • Clearly comm intentions in flight
  • Ask probing questions
  • Give them room the make mistakes, but don’t allow those mistakes to result in SOF
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6
Q

Time you were stressed in the cockpit

A
  • Going to the boat for the first time, April 2010

Or

-Flying with 1st pilot at QT-1

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7
Q

Time you were stressed outside the cockpit

A

Jenni got pregnant with Colston while I was in advanced

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8
Q

How did you resolve a conflict between a coworker and customer?

A
  • GySgt Knapp and Brian Program Manager with KA
  • Arguing about needing a QA department in the middle of the hangar in front of everyone.
  • Chip Site manager called me to come out and intervene
  • Pulled each aside later
  • Developed a rift between KA and DCMA and VMR-1
  • Must take disagreement behind closed doors
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9
Q

You saw someone break a rule

A
  • SWOT T/O out of HSA into SIGMET
  • Flew into clouds at 11K”
  • Told him to descent to 9K’
  • Inexperienced instructor don’t allow students to get you into trouble, was very receptive to our feedback
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10
Q

Went above and beyond to mentor someone

A
  • Everyday as an instructor and Marine officer
  • NSI work-up for Sebek
  • Dewey in the FRS
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11
Q

Time you broke a rule or SOP

A

Not FAR/AIM

  • Wore boots in Afghanistan that weren’t flight boots
  • Wanted to be able to move quickly if I ever ejected
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12
Q

Time you had to give tough feedback

A

Kruegel with ECS issue

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13
Q

Time you made a snap decision you immediately regretted

A
  • Not landing after 1st section approach with Puker
  • Circling mins 600’
  • Broke out at 800’ on 1st
  • 350’ on the second
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14
Q

Flew with someone you knew shouldn’t be flying

A
  • Stoecker in Afghanistan at night
  • Known as a bad sleeper
  • We had to complete the mission so we moved him to the backseat
  • Talked to the OPSO and ASO after the flight to move him to days
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15
Q

Did you ever have to recommend that someone not fly?

A
  • Student in the FRS
  • 0600 brief told me he was up late talking to his Mom, because his Grandma died the day before
  • Insisted he was good to fly
  • Perception not safety can be the biggest driver for students sometimes.

Or

-Stoecker in Afghanistan

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16
Q

Tell me about flying with a mediocre pilot/NFO

A
  • MCUT with Farva in Japan
  • He would argue during planning and his work was sub-par
  • Put him in the front seat, so if he made a mistake/missed something I could fix it.
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17
Q

Proudest flight

A
  • Qualing at the boat / Day I got winged
  • Flying a flag in Afghanistan on Memorial Day 2012
  • B-17 tailgunner in WWII, passed away a few weeks before deployment so I couldn’t make the funeral
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18
Q

Most challenging flight

A

MCUT final in Japan

  • EWCAS
  • Multiple radios to manage and direct two aircraft for support
  • Clearly define responsibilities and practice together before flying the event
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19
Q

Time you got criticized/counseled, disagreed at the time but saw the value later

A
  • Short-term planning MCUT, not a realistic scenario

- How to handle stress, stay flexible, reach a 70% solution and execute.

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20
Q

When you made a controversial decision on deck or in the air

A
  • Decided to stop flying at VMR-1
  • Noticed the usual system for catching mistakes wasn’t working
  • Had to recommend the squadron stop flying (not popular with DCMA and HQMC)
  • Learned when working in an environment with competing interests you must present your argument without emotion, be matter of fact.
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21
Q

Had a student disagree with you

A
  • Moors didn’t agree with the marginal I gave her for RADALT usage
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22
Q

Showed some leadership

A

Volunteered for duty after NAS Pensacola attack

23
Q

Proudest accomplishment

A

Having kids
Getting married
Getting wings

24
Q

Flew with someone that was hard to fly with

A
  • T-bone in Afghanistan

- Farva in Japan MCUT

25
Q

Time you had to cancel

A

Wx, Jets, human factors

26
Q

Most serious emergency

A

Stab shift cable with Edwards

27
Q

Lost the confidence of your peers

A
  • Doing the VR-043 instead of the VR-084
  • Wx was questionable on the 43 but great on the 84
  • Told the stud in the debrief I was professionally embarrassed
  • Saw him years later and he reminded me of that story
28
Q

Made an unpopular decision

A
  • Asked for more tasking while in Afghanistan
  • Not popular at month 4, 4 hours into a flight
  • We could just head home and no one would question us
  • Policy was once tasking was complete ask for any more before RTB
  • Dedicated to providing the service
29
Q

Failed as a leader

A
  • Allowed the squadron to separate F/E Marine
  • Could have handled it at my level sooner, but didn’t review the NCO counseling
  • Learning point, must deal with issue at my level, trust but verify
30
Q

Had to motivate people to do something they didn’t want to do

A
  • Marine to do annual training
31
Q

Uncertain how an airborne event would end

A
  • 1st flight with student pilot at QT-1
32
Q

Were a professional role model

A
  • Always
  • Look and act professional
  • Be prepared and honest about my mistakes
  • Met weekly with NCOs and SNCOs in QT-1
33
Q

How you deal with stress

A
  • Over-prepare
  • Chair fly
  • Sleep
  • Eat/Hydrate
  • Delegate responsibilities
  • Manage time well

Personally

  • workout
  • meditate
34
Q

How do you know fatigue / deal with it

A
  • Slow response time
  • Comm issues / mistakes with simple tasks
  • Delegate tasks
35
Q

How do you see signs of stress in you or coworkers

A
  • Lack of concentration
  • Irritability
  • Frazzled / sloppy appearance
36
Q

Did community service

A
  • Raising Hope
  • Sabrehearts for tots
  • Pilots N Paws
  • Gulf Breeze Wrestling Club
37
Q

What are your strengths/weaknesses

A
  • Solid Aviator.
  • Professional
  • Hard worker
  • Leadership
  • Interpersonal Skills
  • Communicate well
  • Loyal
  • Good Employee
  • Genuine

Weaknesses

  • I’m working on…
    • Being more patient
    • Procrastination - Set internal deadlines
    • Not trying to do too much
38
Q

Failed or underperformed

A
  • Low grades in landing pattern in intermediate
  • No failures, but low enough that they gave me 2 ETs to help my landing pattern
  • Result, top hook at the boat
39
Q

Any regrets or things you would change about your career

A
  • Timing of separation

- Do a FAC tour

40
Q

Showed empathy

A
  • LCpl Medina
41
Q

How did you benefit community

A
  • Made an impact on Marines daily
  • LCpl Medina and Command Financial Specialist
  • Got quals and formed future aviators
42
Q

Showed good communication skills

A
  • Schmidt during final MCUT

Or

  • 1st student pilot at QT-1
43
Q

Showed good interpersonal skills

A
  • Stifler, no one really liked flying with him and he knew it
  • Sometimes you just have to let people talk without judgement
44
Q

Showed Initiative

A
  • Command Financial Specialist
45
Q

Never would do again in an airplane

A
  • Fly when I was unable to clear my ears/sick
46
Q

What is something you are not good at or need to improve?

A
  • Procrastination - set internal deadlines
  • Patience - hate to be late
  • Don’t try to do too much
47
Q

My leadership mattered

A
  • LCpl Medina
48
Q

You improved safety

A
  • Sgt Lopez
49
Q

Superior questioned your decision

A
  • Separating a FE Marine
50
Q

Policy/procedure you disagreed with and what you did about it

A
  • Seat arming procedure in VT-86
51
Q

Received an unreasonable request from a customer

A

JTAC in Afghanistan

52
Q

Had to divert

A
  • Divert to Jack Edwards because of Blue Angels
53
Q

You lied

A
  • Don’t make a habit of lying
  • Questioned about the Prowler by a photographer in Japan
  • lied about my political opinion to avoid conflict in the cockpit