TMAAT Flashcards
General Response Rules
- Boring and non-conversational is OK
- 2 ½ - 3 min answers, get to the point
- Solve problems keeping in mind the following priorities: Safety, Customer Service, Efficiency/Mission Accomplishment
Situation - Action - Result - Reaction
TMAAT Rules
- Don’t give them a reason to question your decision making, airmanship, safety, or flight discipline
Types:
- Customer Service
- CRM/Leadership
- Stress / Crisis and how to resolve it
- Conflict: Above, Below, Intervene (between to other individuals)
- Mentorship
- Criticism / Feedback
Time you showed good customer service
- Extending vul times in Afghanistan. Always looking for additional tasking prior to RTB.
- 2016 VMR-1 flight into Guam, delayed for weather in Wake Is. Got into Guam at 11 PM.
Time you used good CRM in the jet
- FRS Instructor 2014
- Doing 1st student pilot flight
- Started in the brief
- Goal was to T/O and land safely
- Set expectations in the brief
- Don’t let stud get behind
- Communicate
How do you use CRM in daily flying?
D-A-M-C-L-A-S
- Fly with new stud daily
- Set expectations
- Adhere to SOP
- Clearly comm intentions in flight
- Ask probing questions
- Give them room the make mistakes, but don’t allow those mistakes to result in SOF
Time you were stressed in the cockpit
- Going to the boat for the first time, April 2010
Or
-Flying with 1st pilot at QT-1
Time you were stressed outside the cockpit
Jenni got pregnant with Colston while I was in advanced
How did you resolve a conflict between a coworker and customer?
- GySgt Knapp and Brian Program Manager with KA
- Arguing about needing a QA department in the middle of the hangar in front of everyone.
- Chip Site manager called me to come out and intervene
- Pulled each aside later
- Developed a rift between KA and DCMA and VMR-1
- Must take disagreement behind closed doors
You saw someone break a rule
- SWOT T/O out of HSA into SIGMET
- Flew into clouds at 11K”
- Told him to descent to 9K’
- Inexperienced instructor don’t allow students to get you into trouble, was very receptive to our feedback
Went above and beyond to mentor someone
- Everyday as an instructor and Marine officer
- NSI work-up for Sebek
- Dewey in the FRS
Time you broke a rule or SOP
Not FAR/AIM
- Wore boots in Afghanistan that weren’t flight boots
- Wanted to be able to move quickly if I ever ejected
Time you had to give tough feedback
Kruegel with ECS issue
Time you made a snap decision you immediately regretted
- Not landing after 1st section approach with Puker
- Circling mins 600’
- Broke out at 800’ on 1st
- 350’ on the second
Flew with someone you knew shouldn’t be flying
- Stoecker in Afghanistan at night
- Known as a bad sleeper
- We had to complete the mission so we moved him to the backseat
- Talked to the OPSO and ASO after the flight to move him to days
Did you ever have to recommend that someone not fly?
- Student in the FRS
- 0600 brief told me he was up late talking to his Mom, because his Grandma died the day before
- Insisted he was good to fly
- Perception not safety can be the biggest driver for students sometimes.
Or
-Stoecker in Afghanistan
Tell me about flying with a mediocre pilot/NFO
- MCUT with Farva in Japan
- He would argue during planning and his work was sub-par
- Put him in the front seat, so if he made a mistake/missed something I could fix it.
Proudest flight
- Qualing at the boat / Day I got winged
- Flying a flag in Afghanistan on Memorial Day 2012
- B-17 tailgunner in WWII, passed away a few weeks before deployment so I couldn’t make the funeral
Most challenging flight
MCUT final in Japan
- EWCAS
- Multiple radios to manage and direct two aircraft for support
- Clearly define responsibilities and practice together before flying the event
Time you got criticized/counseled, disagreed at the time but saw the value later
- Short-term planning MCUT, not a realistic scenario
- How to handle stress, stay flexible, reach a 70% solution and execute.
When you made a controversial decision on deck or in the air
- Decided to stop flying at VMR-1
- Noticed the usual system for catching mistakes wasn’t working
- Had to recommend the squadron stop flying (not popular with DCMA and HQMC)
- Learned when working in an environment with competing interests you must present your argument without emotion, be matter of fact.
Had a student disagree with you
- Moors didn’t agree with the marginal I gave her for RADALT usage