Tickets & Revenue

Question 1

What is 6.1 in the Conditions of Travel policy?

Answer 1

6.1:
You must have a valid ticket before you board a train or you may be subject to a penalty fare

Unless:

• no ticket buying facilities at the station
• you have authorisation to board a train by a member of staff (written/verbal)
• ticket office is closed
• self-service ticket machine is not in working order or will not accept your preferred method of payment (get a Promise to Pay)
• you have a disability and ticket purchasing arrangements are not accessible to you

Question 2

What are the reasons a penalty fares may be issued in section 10 of the Conditions of Travel?

Answer 2

1. Travel without a valid ticket
2. Travel in first class with a standard ticket
3. Travel on a train where the ticket isnt valid
4. Travel on a train company where your ticket isnt valid
5. Travel without supoorting document (Railcards etc)

Question 3

How much is a Penalty Fare?

Answer 3

£100 plus cost of a ticket for the journey; or £50 if paid within 21 days

Question 4

Give some abbreviations of ticket types

Answer 4

SDS Standard Day Single
SDR Standard Day Return
SOS Standard Open Single
SOR Standard Open Return
SHR Standard Short Return

CDS Cheap Day Single
CDR Cheap Day Return
SVS Saver Open Single
SVR Saver Open Return

• standard can be replaced with First Class

Question 5

Age range for ticket types;

Answer 5

0-4 years: Free travel

5-15 years: child fare

16+ years: adult fare

Question 6

When is peak time?

Answer 6

Monday to Friday 0430 until a specified time, usually around 0900-0930

Does not apply on weekends and public holidays

Question 7

Which Railcards require a photo? (4)

Answer 7

16-17 Railcard

16-25 railcard

26-30 railcard

Two Together railcard

Question 8

Restrictions/requirements for 16-17 Saver

Answer 8

Must have a photo
Can be used at any time

Question 9

Restrictions/requirements for 16-25 railcard

Answer 9

Photo requied
£12 minimum fare when used before 10am, Monday to Friday

Question 10

26-30 railcard requirements/restrictions

Answer 10

Photo required

£12 minimum fare when used before 10am Monday to Friday

Restrictions on use apply July and August

Question 11

Two Together Railcard

Answer 11

2x photos required

2 named people on card must travel together and tickets bought must be together too

Valid after 9.30 Monday to Friday

Question 12

How many bikes per train?

Answer 12

Two

Question 13

What can be accepted as payment for tickets on trains

Answer 13

Cash - £ sterling
Card payments
Travel Warrants
Vouchers

Question 14

What does a diamond mean on a ticket and what does a circle mean on a ticket?

Answer 14

Diamond means child ticket

Circle means railcard ticket