Announcements & GSM-R

Question 1

What are the mandatory announcements?

Answer 1

Pre-departure

Post departure with safety and Transec info

Pre-arrivals (station stops with mind the gap & Transec)

Pre-arrival (final destination) with Transec

Question 2

Your train is delayed; how often are we making announcements?

Answer 2

2 minutes

4 minutes

6 minutes

8 minutes

Every 8 mins from then on as required

Question 3

How can we use Delay Repay?

Answer 3

During delays we can advise customers to submit a claim to keep them occupied

Question 4

Give a basic explanation of what the GSM-R is

Answer 4

It’s a communication device mandatoey for all trains; pressing the red button alerts all trains within 15miles to stop

Question 5

What must we remember when using the GSM-R during an emergency call?

Answer 5

Press the orange button to talk then release it to hear the response!

Question 6

How do we test the GSM-R?

Answer 6

Dial 1900 to perform an echo test call