Announcements & GSM-R

Question 1

What are the mandatory announcements? (4)

Answer 1

Pre-departure

Post departure with safety and Transec info

Pre-arrivals (station stops with mind the gap & Transec)

Pre-arrival (final destination) with Transec

Question 2

Your train is delayed; how often are we making announcements?

Answer 2

2 minutes

4 minutes

6 minutes

8 minutes

Every 8 mins from then on as required

Question 3

How can we use Delay Repay?

Answer 3

During delays we can advise customers to submit a claim to keep them occupied

Question 4

Give a basic explanation of what the GSM-R is

Answer 4

It’s a communication device mandatoey for all trains; pressing the red button alerts all trains within 15miles to stop

Question 5

What must we remember when using the GSM-R during an emergency call?

Answer 5

Press the orange button to talk then release it to hear the response!

Question 6

How do we test the GSM-R?

Answer 6

Dial 1900 to perform an echo test call

Question 7

What are the types of call made on a GSM-R?

Answer 7

Point to Point
Normal and urgent

Group Call
Broadcast Group and Emergency

Calls are prioritised by urgency

Question 8

Name some reasons for an urgent call (6)

Answer 8

Track defect on own line

Signal Irregularities / issues

Lineside fire not affecting other line

Train evacuation urgent but not controlled

Unauthorised person(s) in railway boundary

Vandalism e.g stone throwing

Question 9

What is a group broadcast call?

Answer 9

One-way announcement from signaller/operations controller to all trains in a specific area which may be affected

Question 10

What is an emergency group call?

Answer 10

Pressing red button alerts all trains within 15 miles; to be used for incidents affecting safety of the line

All can listen in but dont get involved unless you have something of value to add

Question 11

What are the types of faults that can affect the GSM-R

Answer 11

Fatal Fault
Unit cannot be used at all, so neither can the train

Non fatal fault
Unit can be used with limited functionality

Question 12

What are the 4 levels of disruption? (Colours)

Answer 12

Green:
No disruption

Amber:
Moderate delays of under 15 mins delay/odd cancellation

Red:
Multiple delays of over 15 mins and significant number of cancellations expected

Black:
Massive disruption affecting a large number of services which may go on for days or weeks.