Third Test (12-16)

Question 1

4 Steps in Communication

Answer 1

1. Sender
2. Message, through a medium
3. Receiver decodes message
4. Receiver sends feedback

Question 2

3 Types of Barriers

Answer 2

Physical Barriers-sound, time, space
Sematic Barriers-language or terminology that is specific to a group or profession
Personal Barriers-egos, listening skill, etc

Question 3

3 Types of Commuication Styles

Answer 3

Aggressive- Expressive and Self-enhancing but takes unfair advantage of others
Assertive-expressive and self-enhancing but does not take advantage of others
Nonassertive- timid and self-denying behavior

Question 4

Appreciative Listening

Answer 4

Listens for pleasure, entertainment or inspiration

Question 5

Empathetic

Answer 5

interprets messages by focusing on emotions and body language

Question 6

Comprehensive

Answer 6

Organizes specific thoughts and actions and integrates this information by focusing on relationships among ideas

Question 7

Discerning

Answer 7

Attempts to understand the main message and determines important points

Question 8

Evaluative

Answer 8

Listens analytically and continually formulates arguments and challenges to what is being said

Question 9

There Influence Outcomes

Answer 9

Commitment- substantial agreement followed by intiative and persistence in pursuit of common goals
Compliance- reluctant or insincere agreement requiring subsequent prodding to satisfy minimum requirements
Resistance-stalling, unproductive arguing or rejection

Question 10

Reward power

Answer 10

Obtaining compliance with promised or actual rewards

Question 11

Coercive power

Answer 11

Obtaining compliance through threatened or actual punishment

Question 12

Legitmating power

Answer 12

Obtaining compliance through formal authority anchored to ones formal position

Question 13

Expert power

Answer 13

Obtaining compliance through ones valued knowledge or information

Question 14

Referent power

Answer 14

Obtaining compliance through ones personal characteristics

Question 15

Participative Management

Answer 15

Employees play a direct role in

• setting goals
• making decisions
• solving problems
• making changes in the organization

Question 16

Authoritarian Power

Answer 16

Manager/Leader imposes decisions

Question 17

Influence Sharing

Answer 17

Manger/Leader consults followers when making decisions

Question 18

Power Sharing

Answer 18

Manager/leader and followers jointly make decisions

Question 19

Power Distribution

Answer 19

Followers granted authority to make decisions

Question 20

Organizational Politics

Answer 20

Intentional acts of influence to enhance to protect the self-interests of individuals or groups

Question 21

Leadership

Answer 21

Social influence process in which the leader seeks the voluntary participation of subordinates in an effort to reach organizational goals

Question 22

Leader Trait

Answer 22

Physical or personality characterstic that can be used to differentiate leaders from followers such as 
Intelligence
Dominance
Self-Confidence
Level of Energy and activity
Task-relevant knowledge

Question 23

Take aways from the OSU and MICH Studies

Answer 23

Leaders are made not born
Leader behaviors can be systematically improved and developed
There is no one best style of leadership

Question 24

Fiedlers Contingency Model

Answer 24

SITUATIONAL THEORY
The performance of a leader depends on two interrelated factors: The degree to which the situation gives the leader control and influence; The leaders basic motivation

Question 25

House's Revised Path-Goal Theory

Answer 25

SITUATIONAL THEORY Employee characteristics Enviormental variables

Question 26

Transactional Leadership

Answer 26

focuses on the clarifying employees roles and task requirements and providing followers with positive and negative rewards contingent on performance

Question 27

Transformational Leaders

Answer 27

seek to develop leadership in others, focusing themselves and followers on objectives that transcend the more immediate needs of the work group

Question 28

Leader member exchange Model

Answer 28

Foucues on the quality of relationsnips between managers and subordinates Assumes that leaders develop unique one on one relationships Two types of relationships develop 1. Ingroup exchange-mutual trust, respect and liking 2. Out group exchange-lack of trust respect and liking

Question 29

Shared Leadership

Answer 29

mutual influence process in individuals share responsibitlty of leaderiing

Question 30

Servant LEadership

Answer 30

Focuses on increasing services to others rather then ones self.