Therapeutic Communication (Exam 3)

Question 1

Intrapersonal

Answer 1

self talk, can be positive or negative

Question 2

Interpersonal

Answer 2

between 2+ people

Question 3

Sender

Answer 3

initiates content delivery

Question 4

Encoding

Answer 4

process of selecting the words, gestures, tone of voice, signs and symbols used to transmit message

Question 5

Channel

Answer 5

face-to-face; written; audiovisual; telephone; email

Question 6

Receiver

Answer 6

interprets the message

Question 7

Feedback

Answer 7

verbal, nonverbal or both

Question 8

Factors affecting verbal communication

Answer 8

vocabulary
denotative vs connotative meaning
pacing of convo
intonation (tone, pitch, cadence, volume)
clarity and brevity
timing
relevance of info
credibility of sender
humor

Question 9

Posture and gait

Answer 9

clue to attitude, self concept

Question 10

Personal appearance

Answer 10

clue to SES, culture, feelings

Question 11

Factors that affect communication in general

Answer 11

environment
developmental variations
gender
personal space
territoriality
sociocultural factors
roles and relationships

Question 12

Assertive style communication

Answer 12

uses standard communication tools; shows respect for all people and allows freedom to confront on difficult issues

speak clearly and positively
maintain professional composure
use “I” statements
focus on issue
effective nonverbal communication
don’t invite negative responses
accept criticism
use negative inquiry
strive for compromise

(passive (“i don’t count, you do”) and aggressive (“i count, you don’t”) are nonprofessional)

Question 13

SBAR(Q)

Answer 13

Situation (what is happening at the moment?)
Background (what are the issues that led up to situation?)
Assessment (what do you believe the problem is?)
Recommendation (what should be done to correct the situation?)
Questions

Question 14

Stage 1: Preinteraction

Answer 14

gathering info prior to meeting client

Question 15

Stage 2: Orientation

Answer 15

meeting client, introductions, establish rapport and trust

Question 16

Stage 3: Working

Answer 16

use of therapeutic communication techniques
active part of relationship
client clarifies feelings and concerns through verbal and nonverbal communication

Question 17

Stage 4: Termination

Answer 17

conclusion of the relationship

Question 18

Barriers to therapeutic communication

Answer 18

asking too many Q’s
fire-hosing info
asking why
changing the subject inappropriately
failing to probe
expressing approval or disapproval
offering advice
false reassurance
stereotyping
using patronizing language

Question 19

Impaired Cognition Communication

Answer 19

address patient
don’t rush
eliminate distractions
use short sentences
ask yes/no Q’s

Question 20

Interprofessional Education (IPE)

Answer 20

process of developing the understanding of and respect for the role and unique contribution of the health professions and strategies for collaborative client-centered teamwork

Question 21

Interprofessional Practice (IPL)

Answer 21

collaborative, interdependent use of shared expertise directed toward a unified purpose of delivering client-centered health services

Question 22

When to speak slowly and clearly

Answer 22

dementia patients
cognitive delay
children

Question 23

Clarifying

Answer 23

ask questions like “I am to understand that..” or “I am not sure what you mean by..”

Question 24

Validating

Answer 24

providing the correct interpretation

Question 25

Let patient know if…

Answer 25

their verbal and nonverbal communication doesn’t match up

Question 26

Using Silence

Answer 26

helpful when patient is emotionally upset, scared or they don’t trust you