Therapeutic Communication Flashcards

1
Q

essential conditions for therapeutic relationship

A

rapport, trust, respect, genuineness, empathy

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2
Q

phases of therapeutic relationship

A

preinteraction: looking at chart before assessing
orientation: introduction and assessment
working: goal setting
termination: plan made for continuing care

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3
Q

effectiveness of therapeutic communication depends on:

A

values, attitudes and beliefs
culture and religion: norms, customs & mores
social status: use gestures to communicate higher power
gender: gender signals
age/developmental level: generation to generation
environment

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4
Q

active listening = SOLER

A
sit quietly
observe open posture
lean forward
eye contact
relax
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