Therapeutic Communication

Question 1

Verbal Communication

Answer 1

Consists of the words a person uses to speak to one or more listeners.

Question 2

Content

Answer 2

The literal words that a person speaks

Question 3

Context

Answer 3

The environment in which communication occurs including the time and the physical, social, emotional, and cultural environment.

Question 4

Non-verbal communication

Answer 4

The behavior that accompanies verbal content.

Question 5

Process

Answer 5

All nonverbal messages that the speaker uses to give meaning and context to the message.

Question 6

Therapeutic communication

Answer 6

Interpersonal interaction between nurse and client during which the nurse focuses on the client’s specific needs to promote effective exchange of information.

Question 7

Orientation phase

Answer 7

Engaging the client in treatment and providing explanation and information. Here, the client will ask questions and seek assistance.

Question 8

Identification phase

Answer 8

Begins when the client works interpedently with the nurse, expresses feelings, and begins to feel stronger.

Question 9

Exploitation phase

Answer 9

The client makes full use of the services offered and the nurse aids the patient in exploiting all avenues of help and progress is made towards the final step.

Question 10

Resolution phase

Answer 10

The client no longer needs professional services and gives up dependent behavior. The relationship ends. Patient’s needs have been met.