Theme: Quality Flashcards
Quality is defined as…
the degree to which a set of inherent characteristics of a product, service, process, person, organisation, system or resource fulfils requirements.
Quality Management is defined as…
The coordinated activities to direct and control an organisation with regard to quality.
Customer’s Quality Expectations
- definition
- when agreed (which process)
- what cover
- where documented
A statement about the quality expected from the project product, captured in the project product description.
Agreed -> SU
Should cover:
- key quality req.
- standards and processes
- quality mgmt system usage
- assessment measurements
Documented in project product description.
Acceptance Criteria
A prioritized list of criteria that the project product must meet before the customer will accept it i.e. measurable definitions of the attributes required for the set of products to be acceptable to key stakeholders.
- should be prioritized
- set quality tolerances
- develop over time
What is Quality Planning about?
Defining:
- the project’s products
- the quality criteria
- the quality method
- the quality responsibilities
Purpose of Quality Planning
- Project board agrees on expectations/acceptance criteria.
- Communicating agreements with the stakeholders.
- Baseline for the project’s quality controls and tolerances.
Purpose of Quality Control
Ensure products:
1. are fit for purpose
2. meets its quality criteria
and that the results are recorded in the quality register.
Quality Control involves
- Checking products meet their quality criteria
2. Implementing lessons we have learned
Quality Assurance - characteristics
- Check project is managed/directed correctly
- In line with corporate/programme/customer standards and policies
- Independent of the project
Project Assurance - characteristics
- Project Board responsibility
- Each board member has their own set of responsibilities
- Not independent of the project
- Cannot be delegated to the Project Manager, Project Support, Team Manager
Quality theme - Minimum Requirements (rules)
P2 Project must:
- Define its quality mgmt approach covering as a min:
- the approach to quality control
- the approach to project assurance
- the way quality will be communicated through the life cycle
- the roles and responsibilities - Ensure the quality criteria for the products are specified in the products descriptions
- Maintain quality records
- Specify customer’s quality expectations and acceptance criteria
- Use lessons to inform planning
Quality theme - Minimum req. (products)
Quality mgmt approach
Quality register
Document: Quality mgmt. approach
- What is included?
- When is it created (process)?
How quality is managed?
Processes, Procedures, Techniques, Standards, Responsibilities
Created during “Initiating a project”
Document: Quality Register
- What is included?
- Summarizes quality activities
- Unique reference for activities
- Pointer to quality recorded
- Summarizes activities
Quality methods
in-process
appraisal
