The Service Value System Flashcards
“Where Are We Now?” Is A Critical Step Of ?
Continual Improvement [Model]
What are the 6 activities of the Service Value Chain?
- Plan
- Improve
- Engage
- Design & Transition
- Obtain/Build
- Deliver & Support
What is the phase made up of 6 main activities in the Service Value System?
Service Value Chain
[?] is the Service Value Chain activity that ensures a shared understanding of the
vision, current status, and improvement direction for all four dimensions and all products and services across an organization.
Plan
[?] is the Service Value Chain activity that ensures continual improvement of
products, services, and practices across all value chain activities and the four dimensions of service management.
Improve
[?] is the Service Value Chain activity that provides a good understanding of stakeholder needs, transparency, continual engagement, and good relationships with all stakeholders.
Engage
[?] is the Service Value Chain activity that ensures products and services continually meet stakeholder expectations for quality, costs, & time to market.
Design & Transition
[?] is the Service Value Chain activity that ensures service components are available when and where they are needed, and that they meet agreed specifications.
Obtain/Build
[?] is the Service Value Chain activity that ensures services are delivered and supported according to agreed specifications and stakeholder’ expectations.
Deliver & Support
Service Value System vs. Service Value Chain vs. Value Stream
The service value chain is part of the service value system. A value stream is a series of steps a service provider takes to create value.
[?] is a series of steps an organization undertakes to create and deliver products and services to service consumers.
Value Stream
Well Constructed Feedback Mechanisms Facilitate Understanding Of …..
List Of 4 Points
- End User/Consumer Perception Of Value
- Efficiency And Effectiveness Of Svc Activities
- Effectiveness Of Service Governance And Management Controls
- Interfaces Between The Organization And Its Partner Networks
Which Value Chain Activity Communicates The Current Status Of All Four Dimensions Of Service Management?
Plan
How Do All Value Chain Activities Transform Inputs To Outputs?
By Using A Combination Of Practices
Which Value Chain Activity Ensures That People Understand The Organization’S Vision?
Plan
Continual Improvement Element: What Is The Vision? Activity [X?]
Business Mission, Vision, Goals, And Objectives
Continual Improvement Element: Where Are We Now? Activity [X?]
Perform Baseline Assessments
Continual Improvement Element: Where Do We Want To Be? Activity [X?]
Define Measureable Targets
Continual Improvement Element: How Do We Get There? Activity [X?]
Define The Improvement Plan
Continual Improvement Element: Did We Get There? Activity [X?]
Evaluate Metrics And Kpis
Transform Inputs Into Outputs
Service Value Chain
Components
Parts Of The Service Value System
Activitites
Parts Of The Service Value Chain
Uses Different Combinations Of Practices To Convert Inputs Into Outputs.
Value Chain Activities
How Components And Activities Collaborate To Create Value.
Service Value System
What Are The 2 Inputs Of The Service Value System?
- Input
- Demand
What Is The Output Of The Service Value System?
Value
What Are The 5 Elements Of The Service Value System?
- Organizational Guiding Principles
- Governance
- Service Value Chain (SVC)
- Practices
- Continual Improvement
Define Service Value System
A Set Of Interconnected Activities That Provides An Operating Model For The Creation, Delivery, And Continual Improvement Of Services.
Which includes governance, management practices, and continual improvement?
The Service Value System
Which statement about a service value stream is correct?
It integrates practices for a specific scenario
Which is a purpose of the ‘improve’ value chain activity?
To ensure that all four dimensions of service management are continually improved
Who in the organization is responsible for ‘continual improvement’?
Everyone in the organization is responsible for some aspects of ‘Continual Improvement’
