4 Dimensions of Service Management

Question 1

Which Dimension of theService Management Considers Governance, Management, And Communication?

Answer 1

Organizations And People

Question 2

The [?] is a model representing how all the components and activities of an organization work together to facilitate value creation.

Answer 2

Service Value System

Question 3

What Is The Most Important Element To Consider Within The Partners And Suppliers Dimension?

Answer 3

The Level Of Integration And Formality Between Relationships.

Question 4

What are the 4 Dimensions of Service Management

Answer 4

1. Organizations and People
2. Information and Technology
3. Value Streams and Processes
4. Partners and Suppliers

Question 5

What are the 4 parts of the Organizations and People Dimension?

Answer 5

1. Culture
2. Formal Organizational Structures
3. Roles and Responsibilities
4. Required Staffing and Competencies

Question 6

What are the 3 parts of the Information and Technology Dimension?

Answer 6

1. Technology
2. Architecture
3. Safeguards

Question 7

What are the 2 parts of the Value Streams and Processes Dimension?

Answer 7

1. Value Streams
2. Processes

Question 8

Ensures the way an organization is structured and managed, as well as its roles, responsibilities, and systems of authority and communication, are well defined to support its overall strategy and operating model.

Answer 8

Organizations and People Dimension

Question 9

Which is considered by the ‘partners and suppliers’ dimension?

Answer 9

Working with an integrator to manage relationships.

Question 10

Which dimension of service management considers the workflows and controls needed to deliver services?

Answer 10

Value Streams and Processes

Question 11

Which dimension includes includes the
information and knowledge used to deliver
services, and the information and technologies
used to manage all aspects of the service
value system?

Answer 11

Information and Technology

Question 12

[?] are the four perspectives that are
critical to the effective and efficient
facilitation of value for customers
and other stakeholders in the form
of products and services.

Answer 12

Four Dimensions

Question 13

Which dimension ncompasses the
relationships an organization has with other
organizations that are involved in the design,
development, deployment, delivery, support,
and/or continual improvement of services.

Answer 13

Partners and Suppliers

Question 14

What Considerations Influence The Supplier Strategy Of An Organization?

Answer 14

Corporate Culture Of The Organization

Question 15

Which Service Management Dimension Is Focused On Activities, And How They Are Coordinated?

Answer 15

Value Streams And Processes