ITIL 4 Acronyms Flashcards
1
Q
ITIL
A
Information Technology Infrastructure Library
2
Q
ITAM
A
It Asset Management
3
Q
SVC
A
Service Value Chain
6 Activities
4
Q
SVS
A
Service Value System
Has 2 Inputs; 1 Output; 5 Elements
5
Q
SLM
A
Service Level Management
Service Management Practice
6
Q
SLA
A
Service Level Agreement - A Document Defining The Services Required And Level Of Service.
7
Q
MVP
A
Minimum Viable Product - A Version Of The Final Product Which Allows The Maximum Amount Of Validated Criteria With The Least Effort.
8
Q
CX
A
Customer Experience
9
Q
UX
A
User Experience
10
Q
ISM
A
Information Security Management
11
Q
KPI
A
Key Performance Indicator
12
Q
OKR
A
Objectives And Key Results
13
Q
CSF
A
Critical Sucess Factors
