Guiding Principles Flashcards
Which Guiding Principle Recommends Collecting Data Before Deciding What Can Be Reused?
Start Where You Are
Name The 7 Guiding Principles
- Focus On Value
- Start Where You Are
- Progress Iteratively With Feedback
- Collaborate And Promote Visibility
- Think And Work Holistically
- Keep It Simple And Practical
- Optimize And Automate
Which Guiding Principle Describes The Importance Of Doing Something, Instead Of Spending A Long Time Analysing Different Options?
Progress Iteratively With Feedback
Which Guiding Principle Recommends Assessing The Current State And Deciding What Can Be Reused?
Start Where You Are
What Is The Starting Point For Optimization?
Understanding The Vision And Objectives Of The Organization.
Which Guiding Principle Recommends Collecting Data Before Deciding What Can Be Re-Used?
Start Where You Are
Which Guiding Principle Recommends Organizing Work Into Smaller, Manageable Sections That Can Be Executed And
Completed In A Timely Manner?
Progress Iteratively With Feedback
Which Guiding Principle Has The Key Consideration Of “Start With A Complex Solution And Then Simplify”?
Keep It Simple And Practical
What Should Be Done First When Applying The ‘Focus On Value’ Guiding Principle?
Determine Who The Service Consumer Is.
You Should [X] And [X] Before Automation
Simplify And Optimize
Which Guiding Principle Includes Understanding The Work In Progress, Identifying Bottlenects, And Uncovering Waste.
Collaborate And Promote Visibility
Define Optimize
Use All Resources, Human Or Technology, To Their Maximum Potential Value.
Which Guiding Principal Desribes Using The Minimum Number Of Steps Necessary To Accomplish The Objective?
Keep It Simple And Practical
Which Guiding Principle Includes The Action To “Do Something”?
Progress Iteratively With Feedback
[X] Should Support But Not Replace What Is Observed.
Which Guiding Principal Does This Apply To?
Data/Measurement
Start Where You Are
Which Guiding Principle Suggests The Assessment Of Existing Processes And Resources When Initiating A New Service?
Start Where You Are
Which Guiding Principle Has The Most Emphasis On Customer Loyalty?
Focus On Value
Which Guiding Principle Emphasizes Working Together And Keeping People Informed?
Collaborate And Promote Visibility
Which TWO statements about the guiding principles are correct:
- The guiding principles support continual improvement.
- Each guiding principle applies to a selection of the available stakeholder groups.
- Organizations Should decide which one of the guiding principles is relevant to them.
- Organizations should consider how the guiding principles interact with each other.
- The guiding principles support continual improvement
- Organizations should consider how the guiding principles interact with each other
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?
Collaborate and Promote Visibility
Which guiding principle says that services and processes should NOT provide a solution for every exception?
Keep It Simple and Practical
Which principle concentrates on service consumers?
Focus on Value
What must always be done before an activity is automated?
Check that the activity has already been optimized
Which guiding principle ensures all activities conducted by the organization should link back, directly or indirectly, to value for itself, its customers, and other stakeholders.
Focus On Value
Define Guiding Principle
A recommendation that guides
an organization in all circumstances,
regardless of changes in its goals,
strategies, type of work, or
management structure.
Which guiding principle is this: Do not start from scratch and build something new without considering what is already available to be leveraged.
Start Where You Are
Which guiding principle suggests the
current state should be investigated and
observed directly to ensure it is
understood.
Start Where You Are
“Do not attempt to do everything at once.” is part of which guiding principle?
Progress Iteratively with Feedback
“When initiatives involved the right people
in the correct roles, efforts benefit from
better buy-in, more relevance, and
increased likelihood of long-term
success.” describes which guiding principle?
Collaborate and Promote Visibility
Which Guiding Principle Includes “No service, practice, process, department,
or supplier stands alone. “ ?
Think and Work Holistically
Which guiding principle contains “The outputs that the organization delivers to itself, its customers, and other stakeholders will
suffer unless it works in an integrated way to handle its activities as a whole, rather than as separate parts.”
Think and Work Holistically
Which guiding principle says: If a process, service, action, or metric fails
to provide value or produce a useful
outcome, eliminate it.
Keep It Simple and Practical
Always use [?] thinking to product practical solutions that deliver results.
Fill in the blank and name the guiding principle.
Outcome-Based
Keep it Simple and Practical
“Use The Four Dimensions Of Service Management To Ensure The Coordination Of All Aspects Of An Improvment Initiative” Is A Recommendation Of Which Guiding Principle?
Think and Work Holistically
