The Modernized Work Experience Flashcards
ServiceNow is:
Application platform as a service (aPaaS)
Where is SNow data stored?
In Cloud
ServiceNow
Uses single system of record
Common ways to interact with the platform:
- Workspace
- Lists
- Forms
- Dashboards
- Knowledge Bases
- Service Catalog
To impersonate a user you need one of the following roles:
- admin
- impersonator
When impersonating a user with app-specific admin role you cannot:
access features granted by the application admin role, incl. security incidents, profile information (apps and modules in filter naviator) or other scope-protected features unless you have those role
To modify ACL you need the following role:
security admin
Employee Center
is a unified portal that helps connect systems across the enterprise to create a centralized experience for employees
What are most common field types?
- Mandatory
- String field
- Choice fields
- Reference fields
A Special Handling Note for critical items)
Displays in Workspaces
Compose section:
- displays in Workspaces
- allows to add work notes or comments
- allows to read the Activity
In a Workspace, the right panel displays by default:
the Record Information
Agent Assist (Workspace)
Displays suggested resolutions or Knowledge articles for the agent
Where are Related Lists display in a Workspace?
in Related Records
From the Agent Assist panel, you can:
attach articles to Additional Coments entry and share with the Caller
