Explore the Power of ServiceNow Platform

Question 1

What is a baseline implementation?

Answer 1

A baseline implementation is a set of installed applications on a SNow instance, before any configuration or customization has been done

Question 2

What is an instance?

Answer 2

An instance is a copy of a ServiceNow environment that is specific to a customer.

Question 3

What are 3 typical environments?

Answer 3

1. Production
2. Non-production
3. Development

Question 4

ServiceNow uses:

Answer 4

• advanced,
• multi-instance,
• single-tenant architecture

Question 5

Configuration:

Answer 5

Consists of things that can be done without code (update list of categories, add fields to form, configure list views etc.)

Question 6

Customization:

Answer 6

when a customer requires additional functionality not existing on platform, and they want to add features (enhance portal widget, add table for special billing reqs).

Question 7

ServiceNow allows you to augment the platform by:

Answer 7

• reflecting company logo or brand,
• label instance tabs to easily identify instance,
• enable sys properties,
• install apps and plugins

Question 8

To upload a company logo:

Answer 8

Navigate to System Properties > My Company > U16 Banner Image > Update

Question 9

To implement a dark theme for users, admin must:

Answer 9

Enable the system property first by setting (glide.ui.polarirk_themes_enables) to true

Question 10

Where do you update Browser Tab Label

Answer 10

All > System Properties > System

Question 11

How can you easily access a list from the Filter Navigator?

Answer 11

by entering the table name and adding “.list”

Question 12

Applications and application features can be activated:

Answer 12

via plugins or the ServiceNow store

Look for plugins first, then SN store

Question 13

Where are applications installed?

Answer 13

In application scopes

Question 14

Application scoping protects applications by:

Answer 14

identifying and restricting access to applications files and data.

Question 15

Where do you Install and application or its feature?

Answer 15

All > System Applications > All Available Applications > All

Question 16

Plugins provide:

Answer 16

Additional functionality within a SNow instance, like applications, workspaces and demo data.

Question 17

Where can you find additional resources?

Answer 17

docs.servicenow.com

Question 18

What are the persona types in the platform?

Answer 18

1. System Admin
2. Specialized Admin
3. Process User (itil and approver_user)
4. Approver (approver_user)
5. Requester

Question 19

Users may:

Answer 19

• update records
• import data
• request items
• implement flows
• approve knowledge content
• run reports
• develop applications

Question 20

Users are represented by a record on which table?

Answer 20

User table (sys_user)

Question 21

A collection of users is called:

Answer 21

a Group

Question 22

Groups share:

Answer 22

• a common purpose (approving change requests or receiving notifications)

Question 23

A Group is represented by a record on table:

Answer 23

Group table [sys_user_group]

Question 24

A user is:

Answer 24

An individual that has been granted access to SN instance

Question 25

User Unique identifiers are:

Answer 25

User IDs

Question 26

To add a user navigate to:

Answer 26

All > User Administration > Users or All > System Security > Users and Groups

Question 27

A role is:

Answer 27

A collection of permissions used to grant access to applications and assign security rights.

Question 28

A role can be:

Answer 28

• Assigned to a group (recommended) or single users

Question 29

Self-service users are:

Answer 29

Users without any assigned role permissions (can still log into the system)

Question 30

What are the Base System roles?

Answer 30

1. admin (system admin)
2. Specialized admin (restricted to specific function or application, e.g. catalog_admin)
3. Approver (approver_user) - can view and modify approval records
4. itil - can perform standard actions

Question 31

If Workspace application is not available:

Answer 31

You can install it (or purchase) from the ServiceNow store

Question 32

What do dependencies mean?

Answer 32

It means, that prior to installing an application, you may need to install additional plugins.

Question 33

What is a set of installed applications on a ServiceNow instance, before any configuration or customization has been done?

Answer 33

Baseline implementation

Question 34

How do you activate applications and application features?

Answer 34

1. Plugins
2. ServiceNow Store
3. Request from ServiceNow

Question 35

What is a copy of a ServiceNow environment that is specific to a customer called?

Answer 35

An instance

Question 36

How can you explore an application before purchasing?

Answer 36

1. Use Personal Developer Instance
2. Use a Non-production Instance