Explore the Power of ServiceNow Platform Flashcards
What is a baseline implementation?
A baseline implementation is a set of installed applications on a SNow instance, before any configuration or customization has been done
What is an instance?
An instance is a copy of a ServiceNow environment that is specific to a customer.
What are 3 typical environments?
- Production
- Non-production
- Development
ServiceNow uses:
- advanced,
- multi-instance,
- single-tenant architecture
Configuration:
Consists of things that can be done without code (update list of categories, add fields to form, configure list views etc.)
Customization:
when a customer requires additional functionality not existing on platform, and they want to add features (enhance portal widget, add table for special billing reqs).
ServiceNow allows you to augment the platform by:
- reflecting company logo or brand,
- label instance tabs to easily identify instance,
- enable sys properties,
- install apps and plugins
To upload a company logo:
Navigate to System Properties > My Company > U16 Banner Image > Update
To implement a dark theme for users, admin must:
Enable the system property first by setting (glide.ui.polarirk_themes_enables) to true
Where do you update Browser Tab Label
All > System Properties > System
How can you easily access a list from the Filter Navigator?
by entering the table name and adding “.list”
Applications and application features can be activated:
via plugins or the ServiceNow store
Look for plugins first, then SN store
Where are applications installed?
In application scopes
Application scoping protects applications by:
identifying and restricting access to applications files and data.
Where do you Install and application or its feature?
All > System Applications > All Available Applications > All
Plugins provide:
Additional functionality within a SNow instance, like applications, workspaces and demo data.
Where can you find additional resources?
docs.servicenow.com
What are the persona types in the platform?
- System Admin
- Specialized Admin
- Process User (itil and approver_user)
- Approver (approver_user)
- Requester
Users may:
- update records
- import data
- request items
- implement flows
- approve knowledge content
- run reports
- develop applications
Users are represented by a record on which table?
User table (sys_user)
A collection of users is called:
a Group
Groups share:
- a common purpose (approving change requests or receiving notifications)
A Group is represented by a record on table:
Group table [sys_user_group]
A user is:
An individual that has been granted access to SN instance
User Unique identifiers are:
User IDs
To add a user navigate to:
All > User Administration > Users or All > System Security > Users and Groups
A role is:
A collection of permissions used to grant access to applications and assign security rights.
A role can be:
- Assigned to a group (recommended) or single users
Self-service users are:
Users without any assigned role permissions (can still log into the system)
What are the Base System roles?
- admin (system admin)
- Specialized admin (restricted to specific function or application, e.g. catalog_admin)
- Approver (approver_user) - can view and modify approval records
- itil - can perform standard actions
If Workspace application is not available:
You can install it (or purchase) from the ServiceNow store
What do dependencies mean?
It means, that prior to installing an application, you may need to install additional plugins.
What is a set of installed applications on a ServiceNow instance, before any configuration or customization has been done?
Baseline implementation
How do you activate applications and application features?
- Plugins
- ServiceNow Store
- Request from ServiceNow
What is a copy of a ServiceNow environment that is specific to a customer called?
An instance
How can you explore an application before purchasing?
- Use Personal Developer Instance
- Use a Non-production Instance
