Manage an Instance Flashcards
Implementing changes in PROD typically requires adherence to a change management model or process. Two examples include:
- Agile
- Change Management
Change requests move through a basic process that includes these stages:
- Creation and Scope
- Approval
- Implementation
- Closure (PIR Post-implementation review)
What ServiceNow tools aid in monitoring performance and upgrading instances?
- Performance Dashboard
- Instance Scan
- Health Scan
- Extending Value
- Release Notes
- Upgrade Center
ServiceNow Performance Dashboards feature:
Provides central access to different graph sets monitoring the performance of your instance
What can you use the System Diagnostics page?
To look for root causes of platform performance issues. It provides an overview of useful diagnostics information.
To aid performance evaluation, System Diagnostics Stats Tools:
records statistics for system activities that affect performance such as execution of queries, scripts and transactions.
Is the Stats Tools plugin activated by default?
Yes
Admin home takes you to:
Admin landing page that shows a variety of options for managing your instance.
What are Admin Center IT Adoption Journeys?
It is a central hub for platform owners and admins to easily access platform capabilities, discover new applications and get intelligent and actionable insight.
What are Admin Center IT Adoption Journeys Blueprints?
Recommend applications and plugins to be adopted to achieve selected business objectives and give measurable result
Upgrading an instance involved:
- planning
- testing
- validation
Upgrade Center consists:
The Upgrade Center consists of modules targeted to predict, evaluate, track and administer upgrades.
Upgrade Plans help:
To define applications and target versions to be installed on your instance.
Upgrade Preview:
Enables to have an unprecedented insight to an instance prior to an actual upgrade.
Upgrade Monitor:
allows to schedule an upgrade and monitor its status
