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CSA 2023 (Tokyo/Utah) > Package Enhancements for Testing > Flashcards

Package Enhancements for Testing Flashcards

1
Q

ServiceNow has over 30 places where code can be inserted to change the behavior of the platform. Some are:

A
  1. UI/Data Policies, UI Actions
  2. Business Rules
  3. Client Scripts,
    and ACL Scripts, Flow scripts, Transform Maps, Script Includes, UI Macros/scripts/properties/pages
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2
Q

Scripting in ServiceNow is done in:

A

JavaScript

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3
Q

What is scripting in ServiceNow?

A

Scripting in SN or Platform Scripting is the customization of an instance and/or applications using JavaScript; and can fundamentally alter the baseline instance and user experience

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4
Q

Javascript may execute on the:

A
  1. Client side (web-browser)
  2. server side (SN database)
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5
Q

What is a server?

A

A server is the computer program running as a service; its being referred to when a client refers to an application or system

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6
Q

Which model uses ServiceNow?

A

Application Platform as a service (aPaaS)

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7
Q

What is the client?

A

The web-browser

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8
Q

What is a UI Policy?

A

A UI Policy is a rule that is applied to a form to dynamically change information or the form itself. UI Policies execute on CLIENT side.

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9
Q

What do yo use UI Policies for?

A

To set fields on a form to:
1. Mandatory or Optional
2. Hidden or Visible
3. Read-only or editable

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10
Q

To apply UI Policies to all views you need to:

A

set the Global setting to true

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11
Q

What can you achieve through UI Policies?

A

To set fields on a form to:
1. Mandatory or Optional
2. Hidden or Visible
3. Read-only or editable

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12
Q

Once a UI Policy is saved, UI Policy Actions determine what happens on the form:

A
  1. setting fields as mandatory - require a value in order to save record,
  2. setting a field as hidden - no longer displaying a field,
  3. setting a field as read-only - preventing users from updating its value.
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13
Q

Are UI Policies about security?

A

No, they are about user experience and data integrity

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14
Q

What is a Data Policy?

A

A Data Policy is a rule that enforces data consistency by setting fields as mandatory or read-only, and applies to all data entered into the platform.

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15
Q

What is a similarity and difference between UI Policies and Data Policies?

A

UI Policies are enforced on data ONLY entered into a form via standard browser (passing through the UI). Data Policies are applied to ALL data entered into the platform (UI, Import Sets or web services).

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16
Q

Where executes a Data Policy?

A

On the server side, but can also run as a UI Policy on the client side (if checkbox selected)

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17
Q

Where executes UI Policy?

A

On the client side

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18
Q

What is the purpose of Data Policies?

A

To standardize the same data across ServiceNow applications

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19
Q

What do UI Actions?

A

UI Actions (called click actions) add buttons, links, and context menu items on forms and lists making the UI more intuitive, customizable and specific to users.

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20
Q

UI Actions can execute:

A

Both on client and server sides depending on the “client” check bx selection.

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21
Q

Adding a “Create Problem” button on a form is a:

A

UI Action

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22
Q

UI Actions include:

A
  1. Form buttons
  2. Form context menu items
  3. Form links
  4. List buttons
  5. List context menu items
  6. List choices (at the bottom of the list)
  7. List links
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23
Q

When the UI Action Active box is checked:

A

the UI Action is active and can be interacted with by a user

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24
Q

To turn on “Save” button(/UI Action) navigate to:

A

All > System properties > UI Properties > select show “Save”, “Insert” and “Insert and Stay” buttons on firms

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25
Q

Do UI Actions require JavaScripts?

A

Yes

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26
Q

What do Client Scripts?

A

Client Scripts make “real-time” changes to the appearance of the user interface, especially forms.

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27
Q

Where to Client Scripts execute?

A

On the Client side, browser, but may also run a CLient Script when a database lookup is needed

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28
Q

Do Client Scripts require JavaScript?

A

Yes

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29
Q

Client Scripts are used to:

A
  1. automatically update the location field to reflect value user entered into the caller field,
  2. disable the attachment link of a closed record
  3. display a notice at the top of the page to confirm a catalog request was submitted
30
Q

Client Scripts allows for:

A

Browser/form manipulation and verification such as making fields visible on a condition (eg. alert when a use changes priority of an incident)

31
Q

What are the 4 types of Client Scripts?

A
  1. onCellEdit() - runs when cell changes value through list editor
  2. onChange() - runs when a particular fied changes value
  3. onLoad() - when a form is loaded
  4. onSubmit () - when a form is submitted
32
Q

Which type of Client Script applies to a particular field on a form, rather than form itself?

A

onChange()

33
Q

What does a Business Rule?

A

A Business Rule is configured to run when a record is displayed, inserted, updated, deleted or when a table is queried.

34
Q

Business Rules can be set to run:

A
  • before the database actions has occurred, or
  • after the database actions has occurred.
35
Q

The When setting for a Business rule determines when it executes and has the following choice:

A
  1. Before a record is saved to a database
  2. After a record is saved
  3. Async (queued), client and server work independently, so client is not waiting for server
  4. Display - before a record is displayed
36
Q

Most customization in the platform happen via:

A

Business Rules

37
Q

Business Rules are loaded and initialized:

A

at the beginning of each interaction between Client and the platform

38
Q

You can assign business rules:

A
  • to an application scope
  • global environment
39
Q

Business Rules apply to records:

A

regardless of how they are accessed (forms, lists, web services)

40
Q

What is the difference between UI Policies and Business Rules?

A

Business Rules are NOT real-time, they don’t monitor fields on a form

41
Q

Every Business Rule includes:

A
  1. what TABLE to run against,
  2. timing
  3. what CONDITIONS to evaluate
  4. what script to run based on evaluation
42
Q

Catalog UI Policies control the behavior of:

A

Catalog item forms when presented to users.

43
Q

Catalog UI Policies can be applied to:

A
  1. A Catalog Item
  2. Variable Set
44
Q

Catalog Client Scripts control the behavior of catalog items when presented to users on:

A
  1. onLoad
  2. onChange
  3. onSubmit
45
Q

Catalog Client Scripts run on:

A

client side

46
Q

Best practice is to:

A

use “no-code” alternative if can achieve the same goal

47
Q

What runs on the client side?

A
  1. UI Policies
  2. Client Scripts
  3. Catalog UI Policies
  4. Catalog Client Scripts
  5. UI Actions (can be server too)
48
Q

What runs on the server side?

A
  1. Data Policies
  2. Business Rules
  3. UI Actions (can be client too)
49
Q

What does applications scoping?

A

It protects applications by identifying and restricting access available artifacts and data

50
Q

What is a (system) Update Set?

A

A Update Set is a group of configuration changes that can be moved from one instance to another

51
Q

Update Sets allow admins to:

A

To group series of changes into a named set and then move them as a unit.

52
Q

Every instance has a default pdate set, but:

A

admins should use named update sets.

53
Q

AN Update set is a XML file that contains:

A
  1. A set of records details that uniquely identify the update set,
  2. List of configuration changes,
  3. A state that determines whether another instance can retrieve and apply configuration changes
54
Q

When merging multiple Update Sets, if several Update Sets modified the same object,

A

the most recent change will be the one moved to the new, merged Update Set.

55
Q

An Update Set is a:

A

container for configuration records (All > System Update Sets > Local Update Sets

56
Q

What enables you to preview and commit Update Sets in bulk?

A

the “Batch Update Set” option

57
Q

What is captured in an Update Set?

A
  1. Business Rules
  2. Client Scripts
  3. Fields
  4. Forms and Forms Sections
  5. Report Definitions
  6. Tables,
  7. Views
  8. Roles
  9. Published Workflows
58
Q

What is NOT captured in an Update Set?

A
  1. Data Records
  2. Tasks
  3. Modified CIs
  4. New users and groups
  5. Schedules
  6. Scheduled Jobs
  7. Dashboards (but can be manually added using Unload Dashboard Function)
59
Q

How to create an update set to store customization changes?

A
  1. Navigate to All > System Update Sets > Local Update Sets > New
  2. Complete form, click “Submit and Make Current”
  3. Select “In Progress”
60
Q

When you have completed “recording” changes for an Update Set, you need to:

A

Set the state to: Completed

61
Q

How to you apply an Update Set?

A
  1. Retrieve
  2. Preview
  3. Commit
62
Q

How to retrieve an Update Set from a Remote instance?

A
  1. Retrieve Completed Update Sets (connectivity to each sub-instance need to be established); Update set is previewed during retrieval
  2. Commit
63
Q

Automated Test Framework (ATF) is:

A

used to create and run automated tests on your SNow instances after modifying it.

64
Q

By default, the property for AFT is disabled to:

A

To prevent running it on a PROD instancw

65
Q

App Engine Studio (AES) is for:

A

low-code development, automating processes and solving business problems. Allows delegating development. May require additional purchase.

66
Q

Delegated Developers are:

A

Non-admin users and groups which are assigned to one or more permissions to develop applications.

67
Q

Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried?

A

Business Rule

68
Q

What is used to move customizations from one instance to another?

A

Update Sets

69
Q

Which types of records are not captured in Update Sets?

A

Data records

70
Q

What protects applications by identifying and restricting access to available files and data?

A

Application Scoping

71
Q

What attributes of a field can a UI Policy Action change on a form?

A
  • Mandatory
  • Visible/hidden
  • Read-only
72
Q

What are the steps for applying an update set for an instance?

A
  1. Retrieve
  2. Preview
  3. Commit

CSA 2023 (Tokyo/Utah) (10 decks)

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