The Interview Flashcards
Anecdotal information that comes from opinions, perceptions, or experiences
subjective data
physical data we can observe using our sense; come in either measurement or direct observation
objective data
type of data that the person says about him/herself
subjective data
type of data you obtain through physical examination
objective data
Communication process includes (4)
- sending
- receiving
- internal factors
- external factors
sending involves what types of communication? (2)
verbal
nonverbal
_______ and ______ can sabotage the message you are trying to communicate
- listeners bias
- preconceived notions
patient-provider relationships are an emotionally charged professional relationship due to:
relationship is built on illness/vulnerabilities
factors that are specific to you as the health care team member with can help maximize communication skills
internal factors
factors that entail defining the environment to foster communication
external factors
T/F: liking, empathy, ability to listen, and self-awareness/bias are external factors
F; internal factors
T/F: ensuring privacy, avoiding interruptions, tailoring the physical environment, how you dress, and being aware of time spent note-taking are internal factors
F; external factors
Electronic health record is federally mandated to:
improve quality and safety
disadvantages of EHR (2):
- can affect communication by acting as a barrier
- capture of biomedical, psychological, and emotional information may not always be captured
Parts of an interview (3):
- introduce the interview
- working phase/ data-gathering
- close the interview
Introduction of the interview should be:
short & formal
question that asks for narrative information
open-ended questions
question that asks for specific information
close/direct questions
9 types of verbal responses
- facilitation
- silence
- reflection
- empathy
- clarification
- confrontation
- interpretation
- explanation
- summary
closing the interview gradually allows for:
adequate closure to allow for final expression
2 aspects of closing interview
- no new topics
- summary provided as final statement
words you speak, vocalizations, and tone of voice
verbal communication
communication that does not involve words
nonverbal communication
Types of nonverbal communication (7)
- physical appearance
- posture
- gestures
- facial expression
- eye contact
- voice
- touch
when verbal and nonverbal messages are congruent, the verbal message is reinforced
congruency
congruency can be viewed as:
positive or negative
position when both you and the client should be comfortably seated, at eye level, and with no barriers between patient and provider
equal status seating
9 Traps of interviewing
- providing false assurance or reassurance
- giving unwanted advice
- using authority
- distancing
- using professional jargon
- using leading or biased questions
- talking too much
- interrupting
- using “why” questions
