The Interview Flashcards
Anecdotal information that comes from opinions, perceptions, or experiences
subjective data
physical data we can observe using our sense; come in either measurement or direct observation
objective data
type of data that the person says about him/herself
subjective data
type of data you obtain through physical examination
objective data
Communication process includes (4)
- sending
- receiving
- internal factors
- external factors
sending involves what types of communication? (2)
verbal
nonverbal
_______ and ______ can sabotage the message you are trying to communicate
- listeners bias
- preconceived notions
patient-provider relationships are an emotionally charged professional relationship due to:
relationship is built on illness/vulnerabilities
factors that are specific to you as the health care team member with can help maximize communication skills
internal factors
factors that entail defining the environment to foster communication
external factors
T/F: liking, empathy, ability to listen, and self-awareness/bias are external factors
F; internal factors
T/F: ensuring privacy, avoiding interruptions, tailoring the physical environment, how you dress, and being aware of time spent note-taking are internal factors
F; external factors
Electronic health record is federally mandated to:
improve quality and safety
disadvantages of EHR (2):
- can affect communication by acting as a barrier
- capture of biomedical, psychological, and emotional information may not always be captured
Parts of an interview (3):
- introduce the interview
- working phase/ data-gathering
- close the interview
