Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

JC Business > The household Consumer > Flashcards

The household Consumer Flashcards

1
Q

Consumer

A

Anyone who buys goods or services for their own use

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Why is a good consumer?

A
  1. Buys goods that are of good quality an good value
  2. Checks price in number of shops before deciding where to buy
  3. Keeps their receipt in safe place
  4. Knows their legal rights
  5. Knows who to go to if they have a problem
  6. Avoids impulse buying
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Brand

A

The identity of a particular product

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

When choosing a brand customers will look at:

A
  • Price of each brand of the product
  • Quality if each brand of the product
  • The features included in each brand
  • If a guarantee is included and how long it is
  • Special offers
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

False economy

A

When we buy something that is cheaper than other brands or seems better value but turns out to be more expensive in the long run

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What problems might a consumer run into when buying goods or services

A
  • Good is faulty or doesn’t work at all
  • Good is not up to standard we expected
  • Advertisement was misleading
  • Service was not up to standard we expected
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Caveat Emptor

A

Let the buyer beware

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the rules of The Sale of Goods and Supply of Services Act (1980)?

A
  1. Goods must be of merchantable quality
  2. Goods must be fit for the purpose intended
  3. Goods must be the same as the description
  4. Must be the same as the sample
  5. When a service is supplied…
    ~The person must have the necessary skill
    ~The person must do the job properly
    ~Materials used must be of good quality
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are the solutions and remedies if you have a problem from a purchase?

A
  • Replace
  • Refund
  • Repair
  • (Credit note)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

When are customers not entitled to redress

A
  • If they don’t return the item within a reasonable time period
  • Simply changed their minds
  • Caused the fault themselves
  • Fault was pointed out at the time of purchase
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Guarantee

A

Promise from manufacturer to offer a refund or replacement to customers who have purchased faulty goods

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Warranty

A

Additional promise from manufacturer or seller to repair damage goods within a stated period of time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What information is found on a guarantee/warrantee

A
  • Name and address of person offering guarantee/warranty

* Length of time it is for

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

How do you solve a consumer problem?

A
  1. Return to shop or contact supplier of the service
  2. Bring along faulty good and receipt
  3. Ask to see the manager
  4. Tell the manager the remedy you would like to receive
  5. If not satisfied with the action taken by the manager contact the CAI or solicitor
  6. As a last resort you could go to court
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Credit note

A

Voucher for value of goods returned

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are the main points o the Consumer Protection Act (2007)?

A
  1. Set up National Consumer Agency
  2. Protects consumers against unfair practices:
    ~Saying that…
    •A product is recommended by leading manufacturer when it isn’t
    •A product is in short supply when it isn’t •A product is free when there are other costs
    •If you run a competition and don’t award any prizes
  3. Must not say anything false about the product
  4. Must not say anything false about the service
  5. You cannot mention the “before” price unless the item had been on sale at the higher price for 28 consecutive days before hand
  6. No misleading advertisements
17
Q

What does the National Consumer Agency do?

A
  • Investigates complaints about misleading advertisement •Provides rights information
  • Makes sure products are safe
  • Investigate businesses that operate in an unfair manner
  • Make sure correct information is placed on food labels
18
Q

What does an ombudsman do?

A

Investigates complaints made by the public who have a problem with a certain organisation

19
Q

Illegal shop signs

A

Shopkeepers are not allowed to have signs that seem to say consumers do not have their legal rights in a particular shopE.g “Faulty goods must be returned to the manufacturer”

20
Q

What information must food labels contain?

A
  • Product name
  • Manufacturers name
  • Weight
  • Ingredients
  • Any additives or preservatives
  • Sell by date and best before date
  • The price
  • Cooking and storage instructions
  • Barcode
  • The guaranteed Irish symbol or any other guarantee symbol
21
Q

What information must a barcode contain?

A
  • The product name
  • The price
  • The weight
  • The country of origin
22
Q

What are the advantages of a barcode?

A
  • Fewer mistakes are made

- It saves time

23
Q

What are the disadvantages of barcodes?

A
  • The system is expensive to install

- The shop may require fewer staff meaning people become redundant

24
Q

What information must a receipt contain?

A
  • The date
  • The price
  • The name of the shop
  • Amount of money given and the change
  • The name of the product

JC Business (30 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions