Chapter 21 - Communications Flashcards
What are the objectives of communication?
- Communication must be received by the intended person
- Communication must be understood by the person who receives it
- Receiver must accept communication
- The receiver must take an action
What is internal communication
Internal communication is communication within a firm or organisation
What is external communication
External communication is communication between an organisation and people outside the firm
What is oral communication
Oral communication involves people or organisations talking to each other
What is written communication
Written communication is communication that is in writing
What is visual communication
Visual communication involves presenting information in the form of pictures charts or diagrams
What do you consider when choosing a method of communication
- Cost
- Speed
- Destination
- Confidentiality
- Record
Give two benefits of effective communication
- Plans and objectives of an organisation will be achieved because important information will always be there when needed
- Workers will be happier because they will feel part of an organisation, making them work harder
Give examples of modern methods of communication
- Internet
- PowerPoint
- Social networking
- Video conferencing
- Fax machine
- Texting
- Meetings
What is An Post
An Post operates the national post service
What does Eircom do
They operation a national and international telephone service
What does RTÉ do
They operate the state broadcasting service
Public relations officer
The person responsible for communication between the firm and the general public
Communication
Transfer of ideas, information and views from one person to another
What are the advantages of oral communication?
☺Fast
☺Mistakes and misunderstandings corrected immediately
☺Feedback received immediately
☺Easier to make an agreement
