The High Performance Environment

Question 1

Explain, from the bottom up, the structure of the HPE model

Answer 1

1. Bottom layer - culture, culture, culture
2. People - attitudes + beliefs, behaviours, capacity
3. Performance enablers - information, innovation, incentives
4. Leadership - vision, support, challenge
5. Organisational climate - innovation, well being, achievement, internal process
6. Performance environment
7. Performance outcome

Question 2

State what it is meant by the key term - high performers

Answer 2

performance which is consistently higher than that of the majority of peer organisations in the same sector over a prolonged period

Question 3

State what it is meant by the key term - leadership

Answer 3

A process whereby an individual influences a group of individuals to achieve a common goal

Question 4

State the names of the two types of leadership

Answer 4

Transformational and transactional

Question 5

State what it is meant by the key term - transactional leadership

Answer 5

Leadership that involves gaining compliance through contingent reward and punishment and management by expectation

Question 6

State what it is meant by the key term - transformational leadership

Answer 6

Leadership involves offering a followed purpose that transcends ST goals and focuses on high order intrinsic needs, so that followers are motivated to go beyond self-interest to achieve performance beyond expectations

Question 7

State 2 facts about leaders in HPE’s:

Answer 7

1. Create environments where followers will excel and fulfil their potentials
2. Minimise constraints and maximise support for the individual

Question 8

Followers of transformational leaders:

Answer 8

1. Have high job satisfaction
2. Trust the leader
3. Motivated and have been empowered
4. Cohesive as a group
5. High performance gained individually and as a team

Question 9

The macro behaviours (vision, support and challenge - underneath leadership on the HPE model) mean there is an environment where:

Answer 9

High performance is both inevitable and sustainable

Question 10

State how transformational leaders are performance enablers

Answer 10

Transformational leaders exert efforts via interacting with a number of variables: information, instruments and incentives

Question 11

Explain how transformational leaders can use information, instruments and incentives to be performance enablers

Answer 11

1. Individuals need info to know how to perform responsibilities and tasks
2. Need the instruments to perform their tasks correctly
3. Incentives to make them work to their best ability - looking for non-monetary incentives

Question 12

What are the 3 sections of the ‘People’ part of the HPE model

Answer 12

Attitudes, behaviours and capacity

Question 13

Explain the ‘attitudes’ section of the ‘People’ section of the HPE model

Answer 13

1. Trust in one’s leader?
2. Organisational commitment?
3. Comfortable at work?
4. Shared values?

Question 14

Explain the ‘capacity’ section of the ‘People’ section of the HPE model

Answer 14

1. To do their role?

2. Talent assessment + talent management?

Question 15

Explain the ‘behaviour’ section of the ‘People’ section of the HPE model

Answer 15

1. Engagement of people?
2. Co-operation between people?
3. Helping each other?

Question 16

State what it is meant by the key term - organisational climate

Answer 16

The perception individual’s have about their organisations as a whole

Question 17

State the organisational 4 values (organisational climate section of the HPE model)

Answer 17

1. A rational goal approach - achievement
2. A human relations approach - well being
3. An open systems approach - innovation
4. An internal process approach - internal process

Question 18

What is the cause of organisational conflict

Answer 18

Differing priorities