The Four Dimensions Flashcards
1
Q
Organisation and People
A
Having the right individuals who can work well as a team, as well as leaders to empower and motivate the workforce. Trust, Transparency Openness, Communication.
2
Q
Information and Technology
A
Having information and knowledge required for services management, and the necessary technologies and security to protect them.
3
Q
Partners and Suppliers
A
Relationships should be formed with CONTRACTS towards other organisations in order to co-create value.
4
Q
Value Streams and Processes
A
A value stream is a PROCESS that an organisation can FOLLOW to create and deliver products and services. A process is designed to turn inputs to outputs.
5
Q
The four dimensions can also be seen as
A
A holistic view
