Describe the key concepts of service relationships Flashcards
1
Q
What are the components of a SERVICE OFFERING
A
GOODS (consumer attains ownership), ACCESS TO RESOURCES (SP retains ownership) and SERVICE ACTIONS (SP fulfilling the needs of the consumer).
2
Q
Service Relationship Management is what?
A
Joint activities between the Service Consumer and Service Provider to ensure co-creation of value.
3
Q
What is Service Provision?
A
Activities performed to provide service such as management of resources.
4
Q
What is Service Consumption?
A
Activities performed in the consumption of a service such as requesting the fulfilment of actions.
