The Four Dimensions Flashcards
One of the four dimensions of service management; includes the information and knowledge used to deliver services and the information and technologies used to manage all aspects of the service value system
Information and Technology
One of the four dimensions of service management; ensures that the way an organization is structured and managed, as well as its roles, responsibilities and systems of authority and communication, are well-defined and support its overall strategy and operating model
Organizations and People
One of the four dimensions of service management. Encompasses the relationships an organization has with other organizations that are involved in the design, development, deployment, delivery, support and/or continual improvement of services
Partners and Suppliers
A set of interrelated or interacting activities that transform inputs into outputs; a process takes one or more defined inputs and turns them into defined outputs; processes define the sequence of actions and their dependencies
Process
A model representing how all the components and activities of an organization work together to facilitate value creation
Service Value System
A series of steps an organization undertakes to create and deliver products and services to consumers
Value Stream
