10. Practice Flashcards
The practice of ensuring risk are properly assessed, authorizing changes to proceed, and managing a change schedule in order to maximize the number of successfully IT changes.
Change enablement
The practice of aligning an organization’s practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services.
Continual improvement
The practice of moving new or changed hardware, software, documentation, processes, or any other service component to live environments
Deployment management
The practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible
Incident management
The practice of protecting an organization by understanding and managing risks to the confidentiality, integrity and availability of informtation.
Information security management
The practice of planning and managing the full lifecycle of all IT assets
IT asset management
The practice of systematically observing services and service components, and recording and reporting selected changes of state identified as events
Monitoring and event management
The practice of reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
Problem management
The practice of establishing and nurturing links between an organization and its stakeholders at strategic and tactical levels
Relationship management
The practice of making new and changed services and features available for use
Release management
The practice of ensuring that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where needed
Service configuration management
The point of communication between the service provider and all of its users
Service desk
The practice of setting clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored and managed against these targets.
Service level management
The practice of supporting the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
Service request management
