Guiding Principles

Question 1

An umbrella term for a collection of frameworks and techniques that together enable teams and individuals to work in a way that is typified by collaboration, prioritization, iterative, and incremental delivery and timeboxing; specific methods (or frameworks) that are classed as Agile, such as Scrum, Lean, and Kanban

Answer 1

Agile

Question 2

The sum of functional and emotional interactions with a service and service provider as perceived by a service consumer DevOps

Answer 2

Customer Experience

Question 3

A technique whereby the outputs of one part of a system are used as inputs to the same part of the system

Answer 3

Feedback loop

Question 4

A recommendation

• Applicable in all circumstances
• Unaffected by changes in goal, strategies or management structure
• Considered universal and lasting

Answer 4

Guiding Principle

Question 5

Organizations should focus on value

Answer 5

• For itself
• Its customer
• Its stakeholders

Question 6

This value may come in various forms:

Answer 6

• Revenue
• Customer loyalty
• Lower cost
• Growth Opportunities

Question 7

What does value mean to the service consumer?

Answer 7

• Why are they using the service?
• What does the service enable them to do?
• How does the service help meet their goals?
• How do the service risks and costs affect the consumer?

Question 8

Value comes in many forms

Answer 8

• Increased productivity
• Reduced Costs
• Reduced negative impact
• Competitive advantage
• Ability to exploit new markets