8. Service Value System Flashcards
1
Q
The means by which an organization is directed and controlled
A
Governance
2
Q
A set of organizational resources designed for performing work or accomplishing an objective
A
Practice
3
Q
An operating model for service providers that covers all the key activities required to effectively manage products and services
A
Service value chain
4
Q
A model representing how all the components and activities of an organization work together to facilitate value creation
A
Service value system
