The Consumer Rights 2015

Question 1

what does CRA 2015 cover?

Answer 1

contracts between traders and consumers

Question 2

what does CRA 2015 include:

Answer 2

a ‘fairness’ test for dealing with enforceability of terms
terms regarding the price are exempt from this ‘fairness’ rule when they are ‘transparent and prominent’
a ‘grey list’ of potentially unfair clauses

Question 3

sections that deal with exclusion clauses:

Answer 3

Section 31
Section 57
Section 65

Question 4

section 31 of CRA 2015

Answer 4

sellers cannot exclude or restrict their liability for specific obligations, including ensuring that goods are of satisfactory quality, fit for a particular purpose, and match their description, sample, or model.

Question 5

section 57 of CRA 2015

Answer 5

allows consumers to request a price reduction for a product or service. This reduction, which may include a refund for any overpaid amount, can be the full price if deemed appropriate.

Question 6

section 65 of CRA 2015

Answer 6

in a consumer contract or notice, a trader is prohibited from restricting liability for death or personal injury caused by negligence.