The Consumer

Question 0

What is a trader

Answer 0

A person who buys goods to sell them

Question 1

What is a consumer

Answer 1

Someone who buys goods and services for personal use

Question 2

What is being a wise consumer

Answer 2

Can I afford this item
Do I need this item
Value for money
Have I checked other shops/Internet
Do I have a receipt

Question 3

How to find value for money

Answer 3

Price divided by quantity

Question 4

What is a brand name

Answer 4

A brand name is a unique name given to a product, using a logo to distinguish it from similar products made by other company’s

Question 5

Name some things on a label on a food purchase

Answer 5

Name
Ingredients 
Best before date 
How to store
Country of origin

Question 6

What is a barcode

Answer 6

This is a series of lines and numbers used to identify the product and speed up checkout, numbers can show, price, country of origin and manufacturers

Question 7

What is a loss leader

Answer 7

When shops sell a product at a loss to entice people into the shop. Theses people will also but loads of other goods.

Question 8

Sale of goods and supply of services act

Answer 8

Goods should be of merchantable quality
Goods should be fit for purpose
Goods should be as described
Goods should conform to sample

Question 9

Explain the first law of the sale of goods and supply of services act goods should be of merchantable quality

Answer 9

Goods should be in good condition for the price paid

Question 10

In the sale of goods and supply of services act explain conform to sample

Answer 10

Must be the same as the sample we were shown in the shop.ex. Carpet

Question 11

Explain fit for purpose in the sale of goods and supply of services act

Answer 11

Must be used for purpose stated. Ex. Super glue cannot fix your car after a crash

Question 12

Give an example of be as described from the sale of goods and supply of services act

Answer 12

If a holiday brochure states it is a short stroll to the beach and the closest one is 10km away.

Question 13

What are the three remedies if the sale of goods and supply of services act is broken

Answer 13

Replacement
Repair
Refund

Question 14

Nine elements of a letter of complaint

Answer 14

1. Contact details
2. Date of letter
3. Name and address of person to whom you are sending the letter
4. Salutation
5. Details of product purchased( mention receipts)
6. Nature of complaint
7. Legal requirements
8. Resolution required
9. Closure

Question 15

Explain consideration

Answer 15

Consideration is something of value that passes between the parties to a contract

Question 16

What is a trade association

Answer 16

Is in organisation representing most or all of the producers or sellers in a particular trade

Question 17

Explain ombudsman

Answer 17

This is a person who is responsible for investigating and resolving complaints from consumers and the public against an organisation or company

Question 18

Name the four principles of the National Consumer Protection Act

Answer 18

Deals with misleading claims regarding goods or services
EU laws on misleading advertising
Pyramid schemes
National consumer agency

Question 19

Name the functions of the NCA

Answer 19

Promote and protect the interests of consumers.
Enforce consumer law
Encourage retailers and sellers to obey laws
Investigate suspected offences under consumer law
If problem isn’t solved refer it to the Director of public prosecutions

Question 20

Know the symbols for pure wool, guaranteed irish, and real leather

Answer 20

…..

Question 21

What is the NCA now known as

Answer 21

The competition and consumer protection commission