Communication Flashcards
Give exams of oral communication
Person to person conversation One to one telephone call Intercom meeting Meetings FaceTime Skype
Give four advantages to oral communication
Speed: quick and easy to exchange information
Direst questions cannot be ignored
Clarifications can be sought and given immediately
Allows for eyeballing
Give three disadvantages to oral communication
No record of conversation and agreements reached
People can make hasty decisions to save time
People can forget essential parts of s conversation and later disagree on the outcome.
Give examples of written communication
Letter Report Memo Business document E-mail Text Newspaper/magazine Board notice Fax
Explain the term communication
The transfer and sharing of ideas,messages,facts between people
Give two advantages to written communication
There is a permanent record of opinions expressed
People have time to give consideration to points raised before replying
Give three disadvantages to written communication
Slows down decision making as time can be lost in trying to contact the people.
Correspondence received can be ignored
Confidential information kept on file may fall into the wrong hand.
What is a report
A report is a written account of the outcome of an examination of analysis of a particular topic- similar to a letter
Give the 8 stages of the layout of a report
1) senders contact details
2) date
3) full name or title and address of addressee
4) Title of report
5) purpose of report
6) main body of the report. Outline questions asked here and methodology of topic
7) recommendation based on reports content
8) closure
Explain internal communication
Is any form of communication that allows people within an organisation to communicate with each other
Give the three stages or types of internal communication and explain
A downward flow of information. ie. Board of directors- General employees
An upward flow of information. ie. General employees - Board of management
A lateral flow of information ie. General employees- General employees. Sharing information on the same level
Explain external communication
Any form of communication that allows powple in one organisation to communicate with people outside of that organisation
Give six examples of external communication between a firm and its:
Customers Suppliers Government Shareholders Bank General public.
