The art of Listening and Communicating

Question 1

Active Listening

Answer 1

The level of listening that requires our highest degree of involvement; listening to help others by using verbal and nonverbal responses to express empathy for the speaker; listening for feelings and emotions.

Question 2

Ambusher

Answer 2

Ineffective listeners who cannot wait to jump into the conversation to disagree with the speaker.

Question 3

Amiable

Answer 3

A communication style characterized by friendliness, cooperation, and patience.

Question 4

Analytic

Answer 4

A communication style characterized by seriousness, logic, and precision.

Question 5

Body Language

Answer 5

Nonverbal body actions such as gestures, body movements, facial expressions, eye behavior, and posture.

Question 6

Bypassing

Answer 6

A communication error that occurs when people interpret words or phrases differently.

Question 7

Connotative

Answer 7

Meaning that is subjective and emotional, like the definitions that exist in the perceptions of our listeners.

Question 8

Defensive Listener

Answer 8

Ineffective listeners who take practically everything someone else says as a personal attack.

Question 9

Denotative

Answer 9

Meaning that is objective and abstract, like the definitions that exist in the dictionary.

Question 10

Driver

Answer 10

A communication style characterized by independence, efficiency, and decisiveness.

Question 11

Empathy

Answer 11

The ability to imagine another person’s point of view, to project yourself into another person’s situation in an effort to understand his or her thoughts and feelings.

Question 12

Evaluating

Answer 12

The third stage in the listening process, in which we weigh the content of the message, sort fact from opinion, and render a judgment of the value of the message.

Question 13

Expressive

Answer 13

A communication style characterized by enthusiasm, humor, and liveliness.

Question 14

Feedback

Answer 14

All the verbal and nonverbal messages that we send out in response to our partners’ communication; any message, intentional or unintentional, sent by the listener to the speaker.

Question 15

Hearing

Answer 15

A purely physical phenomenon in which sound waves are received by the eardrum.

Question 16

Insensitive Listener

Answer 16

Ineffective listeners who take everything they hear literally and ignore the tone of voice used by the speaker.

Question 17

Insulated Listener

Answer 17

Ineffective listeners who hear only those messages that are pleasant, while blocking out messages that are negative or unpleasant.

Question 18

Interpersonal Communication

Answer 18

The exchange of messages and meaning between two people

Question 19

Interpreting

Answer 19

The second stage in the listening process, in which we assign meaning and importance to the sounds that we hear.

Question 20

Intimate Distance

Answer 20

A speaker-to-receiver zone from 0 to 18 inches that is typically reserved for those whom we know well.

Question 21

Listening

Answer 21

A deliberate, mental process in which the physical messages are interpreted and understood by the person who receives them; psychological process in which meaning is assigned to what is heard.

Question 22

Nonverbal Communication

Answer 22

All the kinds of human responses not expressed in words.

Question 23

Paraphrasing

Answer 23

Restating for the speaker what you believe is the essence of what has just been said; to reword the meaning of what was said.

Question 24

Perception

Answer 24

The way in which objective data are interpreted by individuals.

Question 25

Personal Distance

Answer 25

A speaker-to-receiver zone of 18 inches to 4 feet that represents the most common distance for communication in the workplace

Question 26

Public Distance

Answer 26

A speaker-to-receiver zone of 12 feet to limit of sight that is appropriate for public speaking situations.

Question 27

Responding

Answer 27

The fourth stage in the listening process, in which we take action as a result of the message.

Question 28

Selective Listening

Answer 28

Ineffective listeners who hear remarks only of obvious interest to them and filter out those messages that are not of instant relevance.

Question 29

Selective Perception

Answer 29

The process of seeing what we want to see and hearing what we want to hear.

Question 30

Sensing

Answer 30

The first stage in the listening process, which occurs when sound waves reach our ears and we become aware that someone is trying to communicate with us.

Question 31

Social Distance

Answer 31

A speaker-to-receiver zone of 4 to 12 feet that is usually used for impersonal message exchange.

Question 32

Uptalking

Answer 32

Occurs when we end our sentences in a higher pitch, as if we are asking a question.

Question 33

Verbal Communication

Answer 33

Human responses expressed in words.

Question 34

Verbal Disrupter

Answer 34

Words or phrases tacked on to the end of statements that disrupt the flow from one thought to the next.

Question 35

Verbalized Pause

Answer 35

Occurs when you fill the natural pauses in your speech patterns with sound.